Check-In/ Privacy
This is the first step when checking in a patient for an appointment.
What is confirm the appointment details including location and verify patient identification.
This is the teams self-service goal
What is 35%
This is what you do if a colleague isn't available to count with you
What is call a code 40
This is when you can print a wristband
What is after verifying identity, confirming the correct department and appointment type, and arriving the patient.
This is when MFA should be offered
What is when a patient expresses difficulty paying or meets eligibility criteria
These are the items that should always be updated during check-in
What is demographics and phone number.
This is the first thing you should do when a patient approaches a kiosk for check-in.
What is greet the patient and show them how to begin by entering their name and DOB or scanning their barcode
This is what you should do before closing the cash drawer.
What is confirm totals match the system and receipts.
This is the information verified before printing a wristband.
What is three pieces of patient information and visit details.
This policy says we should treat a person presenting at a KP facility as a member, even if eligibility systems do not currently show active coverage.
What is the Believe Me Policy
This is why you should not leave patient charts visible on the counter.
What is to prevent unauthorized viewing of PHI.
This is the earliest a member can check-in for their appointments via ECI
What is 24 hours before a scheduled appointment.
This is the number of infractions on the Cash Handling Agreement
What is 25
Before placing a wristband on a patient, you should.
What is show the wristband to the patient to have them confirm their details are correct.
This is what you should say or do when a patient is uncertain about their copay.
What is verify in Epic, clarify amount due, and offer payment options including assistance.
This is what you do if a patient arrives without ID.
What is verify 3 pieces of information from EPIC
This is what you should do if a kiosk freezes mid-check-in.
What is notify IT support via ServiceNow ticket and direct the patient to assisted check-in.
This should always be kept with you and never shared
What is cash drawer keys
This is the protocol if a wristband prints with incorrect data.
What is dispose securely and reprint with corrected info.
When a member is not showing in KPHC, the patient should complete these two forms.
What are the Assignment of Benefits and Notice of Financial Responsibility?
This is the core principle of HIPAA
What is to protect patient health information from unauthorized access or disclosure.
This is your next step if Express Check-In does not complete correctly.
What is verify kick out details at the desk, notify your manager, and finalize the check-in manually.
This is how to handle a cash discrepancy
What is complete the Cash Discrepancy Form and email to Amber Hilliard, Ashley Sorrell, and your Manager within 24 hours.
This is why wristbands are critical for safety
What is ensuring patients receive correct care and prevent errors.
These two actions are specifically prohibited when a patient says they are a member.
What are refusing services and sending the member away