Einstein 360 I
Einstein 360 II
XOE
ACSR
ITGs
100

An ITG 2.0 can be found under this section in Einstein 360

What is Actions?

100

This section on the overview page shows the services on the account

What is Plan?

100

XOE stands for

What is Xfinity Order Entry?

100

ACSR stands for

What is Advanced Customer Service Representative?
100

This ITG is used to troubleshoot intermittent connectivity

What is Connectivity Issues and Activations?

200

Click on these three words to see the history of notes on the account

What is View All Notes?

200

Click this hyperlink to view Xfinity stores close to the customer's address

What is Service Centers?

200

XOE performs change of service similar to this tool

What is ACSR

200

These 5 digits are entered as a sales rep code

What is 16000?

200

A 2.0 ITG is shown under this section in Einstein 360

What is Actions?

400

Under the billing section, this tab is used to see the PDF version of a bill

What is bill history?

400

Use this tab to view full ticket details

What is Activity?

400

This line of business cannot be added using XOE

What is none?

400

Click this icon to launch the change of service tool

What is Select Order Workflow?

400

Launch this ITG when there is static on customer's landline phone

What is Call Quality Issues?

800

My name is always at the top left of Einstein 360

Who is Primary User?

800

"ACP Likely" might be shown under this section to the left of Einstein 360

What is Recommendations?

800

TRUE/FALSE: This is an alternative tool to XM360 for mobile sales

What is True?

800

Search this code in text search when the error "INSTALL CAMPAIGN RQD" is displayed

What is INS

800

Launch this ITG to enable Bridge Mode for the customer's gateway

What is Xfinity Wireless Gateway Settings 

1200

click this tab that starts with the letter 'M' and XOE will be launched

What is Manage Services?

1200

Go to this section to find the latest updates in Xfinity

What are Alerts/News?

1200

This is the function of Xfinity Order Entry

What is a tool used to conduct change of service and sale of services and equipment?

1200

These are the 2 preferred ways of sending a Customer Approval

What are Text and Email?

1200
Follow these steps to launch ITG 1.0

What is TROUBLESHOOTING > ITGs > SELECT ITG NAME > CLICK LAUNCH

M
e
n
u