Einstein 360 I
An ITG 2.0 can be found under this section in Einstein 360
What is Actions?
This section on the overview page shows the services on the account
What is Plan?
XOE stands for
What is Xfinity Order Entry?
ACSR stands for
This ITG is used to troubleshoot intermittent connectivity
What is Connectivity Issues and Activations?
Click on these three words to see the history of notes on the account
What is View All Notes?
Click this hyperlink to view Xfinity stores close to the customer's address
What is Service Centers?
XOE performs change of service similar to this tool
What is ACSR
These 5 digits are entered as a sales rep code
What is 16000?
A 2.0 ITG is shown under this section in Einstein 360
What is Actions?
Under the billing section, this tab is used to see the PDF version of a bill
What is bill history?
Use this tab to view full ticket details
What is Activity?
This line of business cannot be added using XOE
What is none?
Click this icon to launch the change of service tool
What is Select Order Workflow?
Launch this ITG when there is static on customer's landline phone
What is Call Quality Issues?
My name is always at the top left of Einstein 360
Who is Primary User?
"ACP Likely" might be shown under this section to the left of Einstein 360
What is Recommendations?
TRUE/FALSE: This is an alternative tool to XM360 for mobile sales
What is True?
Search this code in text search when the error "INSTALL CAMPAIGN RQD" is displayed
What is INS
Launch this ITG to enable Bridge Mode for the customer's gateway
What is Xfinity Wireless Gateway Settings
click this tab that starts with the letter 'M' and XOE will be launched
What is Manage Services?
Go to this section to find the latest updates in Xfinity
What are Alerts/News?
This is the function of Xfinity Order Entry
What is a tool used to conduct change of service and sale of services and equipment?
These are the 2 preferred ways of sending a Customer Approval
What are Text and Email?
What is TROUBLESHOOTING > ITGs > SELECT ITG NAME > CLICK LAUNCH