SOUND OF SUCCESS
During the Discovery Phase, what sales tool is used to demonstrate savings and value with an SPP 4 bundle, while engaging in conversational discovery to assess the customer's needs?
WHOLE HOME SAVINGS CALCULATOR
When does the Up to 4 Months Free Offer expire?
DECEMBER 1
Specialists could earn $___ for every accessory sold with our Accessories Incentive.
$5.00
During the Offer Phase, what sales tool is used to demonstrate price and value?
STORE SALES SHEET
What tool is available to you to decrease potential disconnect and downgrade customers?
NBO OR RECOMMENDED OFFERS
For the Race to the Top Store Competition, the top specialist in each winning store will earn an additional $___.
$200.00
During the Discovery Phase, after we ask discovery questions to assess the customer's needs, what question do we ask to tee up the offer?
WOULD YOU LIKE TO GUARANTEE YOUR PRICE FOR 2 YEARS OR 3?
For the Free Internet Forever with 4 Paid Mobile Lines, a new customer must port in a minimum of ___ lines.
2 LINES
How many points does each store earn for every network-activated Mobile line sold with trade in financed device?
25 POINTS
During the Offer Phase, what closing technique is recommended?
ASSUMPTIVE CLOSE
Beginning ________, only existing Internet + paid Mobile customers at flagged locations will be eligible for Free Mobile x 12 Months and Free Mobile x 24 Months offers.
NOVEMBER 4, 2025
How many RR and RRP plans must be sold to get a payout of $65?
20
During the Greet and Connect Phase, we set the stage by committing to take care of the customer's _______ and _______________.
SEAMLESS CONNECTIVITY AND ENTERTAINMENT NEEDS
When a customer signs up for a Triple Play (Internet + Mobile + Video Bundle), the free months applied are for Month __, Month __ and Month __.
MONTH 1, 7 and 13
To qualify for payout, the Repair & Replacement (RR) or Repair & Replacement Premium (RRP) plan must be attached to a ____ or _____.
NEW MOBILE DEVICE OR BYOD MOBILE LINE SALE