Workqueue
You are currently working with a patient (patient is on your case load) What should the status of the referral be ?
What is In Process
After being assigned a patient in the workqueue, when should you outreach the patient?
What is Within 3 to 5 business days
What is .dwutrnewsvc
When escalating a patient, what should you always provide to the new provider that you are escalating the patient to?
What is A warm handoff
You have been asked to enroll a patient with care coordination, what will be the reason for visit?
What is 498 DukeWell Initial
Who do you inform after a patient has been closed out?
What is The referring provider
You outreached your patient for a scheduled follow up appointment, and the patient missed the appointment. Which workflow would you refer to?
What is No Show Workflow
How many times are we to use the .dwsdohclose note per referral for centralized support?
What is once or one time
When do you escalate a patient regarding their PHQ9 score?
What is When the PHQ9 score is 11 or higher
You completed an initial call with a patient, and they did not answer. What should you do?
What is Put the patient in the call loop
What do you click on within the workqueue if you only want to make your patients visible?
What is "Show Mine"
The patient's SDOH wheel responses should be dated no greater than how many days?
What is 30 days
A patient is UTR for new enrollment, what should the consent be marked as?
What is N/A
A patient answers "yes" to question 9 on the PHQ9 screening, what should you complete next?
What is A safety Plan
What is the reason for visit code for centralized support?
What is 520
What must we check for on the referral in order to use NCCare360?
What is ROI/ Release of Information
What is 2 additional calls
You started the initial screen on a patient, but the patient interrupted you due to a meeting saying " I am so sorry, I will not be able to finish this today. What smartphrase would you use at the next visit
What is .dwsdohfollowupscreen
You have been instructed by the team lead to enroll a patient with Rising Risk, which pool should you message within your in basket?
What is DukeWell PHS
You outreach a patient and the call disconnects in the middle of you explaining to the patient what DukeWell is all about. You try calling the patient back, and the patient does not answer. What should you do with the patient.
What is Put the patient back in the call loop
What is the name of the order that providers place in order for the referral to be visible in the Centralized support workqueue?
What is Ambulatory Referral to NCCare360
How long should you keep a patient's referral open unless you have otherwise received permission to keep the patient open longer from the Team lead?
What is 30 days
You are meeting with a patient and they state that they have received everything and they no longer have questions about their resources nor assistance. What smartphrase(s) should you use ?
What Is .dwsdohfup and .dwshodclose
Name 4 of the Big 8's?
What is....
Heart disease/hear failure
High Blood pressure
Diabetes
Lung Disease/COPD
Asthma
Kidney Disease
High Cholesterol/hyperlipidemia
Patient appointments or follow ups should be within how many days at max?
what is 7 days