Membership Rewards I
Sabre 360
Card Services I
Centurion Benefits
MISCELLANEOUS
100

Name 3 steps to add reward notes

What is 

access AESP. 

Go to rewards.

Reward notes. 


100

We can send this document when card members want to see options discussed on call. 

What is a proposal. 

100

Name one of the 2 places you can find declined charges.

Under future usage and under Recent attempts.

100

What is the Basic Centurion Card membership Fee and imitation fee?

Basic Card:

What is-

  • $5,000 per year for the card
  • $10,000 non-refundable one-time initiation fee
100

Tell me the Blue Cash Card Key Details 

Name at least 2


What is 

No fee for the Basic and Additional Cards.

Limit 3 Additional Cards per account.

Foreign Transaction Fee: 2.7% of the transaction amount in US Dollars.

200

What are the steps to cover charges in GSP.


  • Hub Menu
  • Click on Cover charges.
  • Select charges.
  • Redeem
  • Make reward notes.
200

What button do you click to void a ticket?

What is The Play button 


200

What are the steps to add a merchant block give at least 3 steps.

Hub menu 

transaction (search for transaction) 

Select charge 

Add Merchant block (proceed) 

Finish

200

Use Pay with Points to pay for all or part of an eligible travel booking and get Membership Rewards points back.

What is 20% Pay with Points Travel Bonus

200

where do I click to verify if a charge will be approved?

What is Future Usage


300

Where in AESP can you accelerate points?

What is hoover over Point Maintenance


300

Tell me the name of the tab to pull a reservation. 

What is PNR Tab? 

300

What tool do you use to locate card member offers.

What is Customer Value Portal

300

Who is the new vendor for Centurion Golf.

Horizon Sport and experiences  

300

Name 2 American Express benefits to the delta reserve card

Comp Ticket each year. 

Plan It

Ride Share Credit 

Clear, Global Entry or TSA Precheck 

No foreign transaction fees.

400

Online_ What can a card member click to view point summary page?

What is point balance.

400

What are the 2 steps to divide a record?


What is Click divide the file PNR.

400

What are at least 3 of the steps in GSP to Submit an adjustment for a late fee or Goodwill write off?

From the Hub Menu, under General, click Transactions.

  1. Select the transaction. 
  2. locate charge/fee that needs the adjustment.
  3. Select Initiate an adjustment for selected items.
  4. Proceed
  5. Answer question is AMEX Error
  6. Click Submit.
  7. if declined do override and flow steps.



400

Purchase first or business class tickets through Centurion Travel Service and a personal guide will greet the Centurion Member on arrival, expedite them through customs and immigration where possible, and coordinate their ground transportation.

What is Centurion Arrival and Departure Services

400

How do you enroll in Auto Pay Give 3-4 Steps

What is: 

  • Click on hub menu.
  • Click on Auto Pay under Payments
  • Click blue enroll button for the associated card.
  • Select bank account or add new account.
  • Select the bank or add account and proceed.
  • Determine amount to be paid Statement balance min payment.
  • Read the disclosure and 
  •  check that card member accepted.

 

500

Name one of the tools to view MR point activity.

What is AESP Or GSP

500

How do you hide a modified HK hotel booking

What is .1xk

segment number XK 

Example- .1xk

500

What are the steps to add a spending limit on an additional. Name at least 4

Go to Hub menu

Under spending click Add limits on Additional 

select the additional card holder.

Under Actions Select Set/Modify

input spending limit and verify. 

Enter CID 

Read Disclosure (CM must accept)

Submit & Finish



500

What Centurion benefits allows you to pay equal monthly payments over a fixed period. 

What is Plan It. 

500

Card member will Foreit all MR points if this happens. 

What is if they cancel all linked card product 

or if we cancel. 

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