Membership Rewards I
These three steps are required to add reward notes.
What are: Access AESP, Go to rewards, and reward notes.
This helps price and breakdown fares in an easy-to-understand format. Helping you know what is or is not included in a selected fare.
What is a Brand Option?
Name one of the 2 places you can find declined charges.
Under future usage and under Recent attempts.
What is the Basic Centurion Card membership Fee and imitation fee?
A valuable resource that is available to all CMP's and MM's via Slack to assist with issues that may arise while working in Sabre or any of the other many tools we use every day.
What is the Lead Department?
These steps are required to access Cover Your Charges in GSP.
This is where in Sabre360 you will see if a ticket has been voided, used, or open.
What is the Ticketing Tab?
The steps to add a merchant block. (give at least 3 steps)
What are the
Hub menu
transaction (search for transaction)
Select charge
Add Merchant block (proceed)
Finish
Use Pay with Points to pay for all or part of an eligible travel booking and get Membership Rewards points back.
What is 20% Pay with Points Travel Bonus?
An Amex tool we can access for quick fulfillment of dining reservations.
What is Gustave?
The location in AESP where points can be accelerated.
What is hover over Point Maintenance?
Under the 'AIR' tab in 360 you will find this feature which helps the user determine the rules of a particular fare.
What is the 'Fare Quote' tab?
The tool we use to locate card member offers.
What is Customer Value Portal?
Horizon Sport and experiences
Who is the new vendor for Centurion Golf?
This resource is available via Slack to help understand fare rules, pricing issues, or other issues the Leads may not be able to facilitate.
What is the Friends Slack Channel?
When online, a CM can locate this point information on the summary page.
What is the point balance?
This Sabre 360 Red App feature helps you access PNR's used throughout your day all in one place.
What is the 'Recently Viewed PNR's' app?
These steps in GSP are required in order to make an adjustment for a late fee or Goodwill write-off.
What are
From the Hub Menu, under General, click Transactions.
Purchase first or business class tickets through Centurion Travel Service and a personal guide will greet the Centurion Member on arrival, expedite them through customs and immigration where possible, and coordinate their ground transportation.
What is Centurion Arrival and Departure Services
A step-by-step guide to effectively handle an upset or demanding caller.
Where to find a guide on how to handle an escalation?
One of the tools to view MR point activity.
What is AESP Or GSP?
This area in Sabre allows you to switch work areas, allowing you to work with multiple PNR's at one time.
What are the A, B, C, D, E, F Tabs in Sabre?
Steps to add a spending limit on an additional (Choose at least 4).
What are
Go to Hub menu
Under spending click Add limits on Additional
select the additional card holder.
Under Actions Select Set/Modify
input spending limit and verify.
Enter CID
Read Disclosure (CM must accept)
Submit & Finish
What Centurion benefits allows you to pay equal monthly payments over a fixed period.
What is Plan It.
Who to contact when you are unable to verify the value of a ticket or you are unable to price a ticket exchange.