Products
Which call plan has up to 3 features and voicemail is included in the package?
What is Business Choice?
Allows you to track the technician
What is where's my tech?
Lock a rate in for the duration of time with Century Link
What is price for life?
How many times can a person change the way they are listed in the phone book?
Once a year
What is the standard install price for CBB?
$59.99
Exclusive product for providing standalone high speed internet for SB, Office 365 Business Essentials, 2 online backup licenses, 20 pg Cloud Fax, 5 GB web hosting site builder, and one domain name registration/transfer
What is Pure Business Internet (PBI)?
View and adjust bills
What is QBAT?
This team handles any escalations that floor leads can't handle
What is NOHD or National Order Help Desk/Escalations?
What is the USOC code for Anonymous Call Rejection?
What is AYK?
How much is the modem purchase for CBB?
$99.99
Partnering company for web pages, $29.00/month, service support
What is vivial?
View pending orders
What is SOM?
Be truthful, don't use someone else's SSN, don't copy information, run separate credit checks on each services (DirecTV & Century Link)
What is credit ethics?
Network address that's permanently assigned to an individual account
What is Static IP?
How many pieces of information should be verified from an unauthorized user?
What is 3?
Prepaid internet service
What is simple?
A technology that enables people to use the Internet as medium for telephone calls
What is Voice Over Internet Protocol (VOIP)?
Memphis customers require _________.
What is special handling?
database for looking up accounts; responsible for supporting customer
What is Research Manager?
What is the SLSS (OLFID) for new connects?
What is A36Y?
Telephony menu system that enables identification, segmentation and routing of callers to the most appropriate agent within your team
What is IVR?
Offline use for pending order corrections, make corrections to existing orders, and change billing addresses on final accounts
What is ROMS+?
What are the steps to the call flow?
What is first impression, help/general discovery, honor your promise, overcome and ask for the sale/recap?
What is the total cost for 4 jack installs?
$320.00
Mr. Customer wants to disconnect their internet service. He has 6 months left in his 2 year term. What is his ETF?
$80.00