TV
Billing
Misc
Orders
Random
100
How many channels are in the Prism Essential Package?
What is 140+
100
What are things we don’t credit for normally?
What are Prorated charges, OTCs and taxes.
100
On April 2014, it took only one day of rioting for CenturyLink Corporate Offices to change their mind about supplying this commodity to their employees?
What is coffee.
100
When putting an order on vacation, what things must be removed manually from the order?
What is any feature charges and long distance.
100
What is Jerrys favorite drink?
What is Coffee.
200
what is the contract length for Direct TV?
What is 2 years
200
Do we adjust credits over $250?
What is no
200
What manufacturer of phone would be good to recommend to a business that has a need for mass emailing to its employees?
What is a Blackberry.
200
After you are done placing your orders in BE - where do you check in ensemble to make sure the orders are all in delivery and have matching due dates?
What is in ensemble the order list.
200
What is a PIC freeze?
What is an option to prevent a customer’s account from having their long distance changed without them having to contact us first.
300
Does Direct TV run a seperate credit check?
What is yes
300
When crediting charges, what percentage of taxes credited is standard?
What is ZERO. We do not credit taxes.
300
How much does it cost to wear jeans on the last Friday of the month?
What is $1.00.
300
when placing orders on vacation what features must be left on?
What is the access line freeze, dsl tracking code and if they have prism leave the prism stream.
300
What is the difference between a write off and a partial write off?
A write off is when all charges are written off and sold to collections, and a partial write off is when the non essential charges have been written off and sold to collections.
400
A customer calls to say he denies making international calls on three separate days last month. What do you do?
Offer to block international calling, negotiate call charges, re-rate charges based on international plan, send a follow up to BT!TOLSP and create an Order in BE to add international calling plan to customer’s account.
400
What is the name of the system we access for VZW?
What is OnePOS Mwest (mid-west)
400
What is preventing us to place orders this week?
What is BE due to being broken
400
What is the maximum number of lines we are able to have on a Core Connect bundle?
What is 10
500
Are we able to enter an online ticket for Prism services?
What is no, connect the customer with Prism repair.
500
How much is it for the monthly access fee for a smart phone and a basic phone to be added on to the More Everything Plan?
What is $40.00 for smart phone and $30.00 for basic phone.
500
What is the name of the tool that we can use to help determine how much data a customer may need for their cellular needs?
What is What is the data calculator
500
What are the names of the prior platforms that we offered CTL Technology solutions through before savvis?
What are Berry and Hostway?
500
Do customers purchase or rent a Static IP address from Centurylink?
What is rent
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