1, All Production systems or services
2. Any system containing data being used to make clinical or business decisions
3. Any environment that Cerner or the client has designated to be “under change control”
What is the scope of CernerWorks Change Management policy?
100
This change classification must have a controlled Work Instruction(s) that contains the required work plan elements.
What is Standard?
100
An event or action which modifies the configuration or state of any component, system, service, software configuration or version.
What is a change?
200
This change impact is REQUIRED to be reviewed in the Change Advisory Board.
What is Major?
200
This tool is used to identify if the client has a Verbal or Written PECA
What is Navigator?
200
The effect of the change to the service level.
What is impact?
300
To reduce the risks, disruptions, and re-work associated with making changes, respond to business needs, and provide increased visibility & communication about changes.
What is the goal of Change Management?
300
State the 4 required elements of a Work Plan.
What are:
1. Detailed steps
2. Risks
3. Criteria for Success
4. Backout Plan
300
This change classification can only have the Urgency value = Immediate.
What is Emergency?
400
Change Management policy is applicable to these.
What are systems or services under change control and managed by CernerWorks or any Partner designated to make authorized changes on behalf of CernerWorks?
400
This group must aprove any change that affects monitoring, modification, or management of associate's rights in the German workplace.
What is the German Worker's Council?
400
This term defines how quickly the change must be implemented before service levels are affected.
What is Urgency?
500
These activities are considered to be out of scope for Change Management.
What are
1. Actions required to return a system to its “steady state” in response to an incident.
2. Execution of automated scripts normally associated with scheduled maintenance.
500
State the "Fab 5" (a.k.a., the Change Process Requirements)
All changes must:
1. Have a peer-reviewed work plan associated with the CR
2. Be documented in a CR.
3. Have an appropriate approval BEFORE being implemented.
4. Have appropriate notifications sent.
5. Be maintained in an online change management tracking system.
500
This change classification is used to address a time critical issue.