Non-Alcoholic Beverages
What are three different types of tea?
What does PPE stand for?
Personal Protective Equipment.
What is a tamper used for?
To compress coffee grounds in a portafilter for espresso.
What should you say when greeting a customer?
“Hello, welcome! How can I help you today?” or similar friendly greeting.
What does the word “barista” mean in Italian?
Bartender or someone who serves drinks at a bar.
Name 2 garnishes used in mocktails.
Examples: Mint, lemon wedge, berries, orange peel.
Why is handwashing important in hospitality?
To prevent cross-contamination and spread of bacteria/germs.
Name 3 pieces of equipment used to make coffee.
Examples: Espresso machine, grinder, tamper, milk jug.
How can you tell if a customer is unhappy?
Body language, tone of voice, facial expressions, or complaints.
Name a famous Australian chef.
Examples: Curtis Stone, Maggie Beer, Kylie Kwong, Matt Moran.
List 3 milk alternatives used in cafes.
Soy milk, almond milk, oat milk, coconut milk.
What is a hazard?
Anything with the potential to cause harm or injury.
How do you clean a blender safely?
Unplug it, take it apart, wash with warm soapy water, and let it dry.
What is the correct way to take a customer’s order?
Be attentive, write clearly, repeat order to confirm accuracy.
What’s the world’s most popular non-alcoholic beverage?
Tea
How do we make a milkshake here at MSHS?
List 3 examples of workplace incidents.
Examples: Burn, cut, slip/fall, chemical spill, equipment malfunction.
What should you check before using electrical tools?
Check for damage, frayed cords, and that it's clean and dry.
Describe how to handle a customer complaint.
Stay calm, listen, apologize, and try to resolve the issue or get help.
What’s the origin of bubble tea?
Taiwan, in the 1980s.
Explain how you could present a milkshake attractively.
Use a decorative glass, add whipped cream, syrup drizzle, straw or cherry on top.
Explain how to report an unsafe situation.
Tell a supervisor immediately, fill out an incident/hazard report, and follow safety procedures.
Explain the correct steps for safely using and maintaining a commercial juicer
Inspect the machine for damage and cleanliness before use.
Assemble all parts correctly and securely.
Use pusher tools – never hands – to feed produce.
Turn off and unplug before cleaning.
Disassemble, wash all parts with warm soapy water, rinse and dry thoroughly.
Sanitise surfaces and reassemble properly.
How can you upsell a beverage in a polite way?
Offer a larger size or suggest add-ons: “Would you like whipped cream with that smoothie?”
Create your own signature mocktail and describe it.
(Open-ended; students describe ingredients, name, and presentation.)