Customer (Patient) Service
A patient reports partner violence, the MA would:
provide a list of relevant community organizations
Solution used to disinfect a blood spill on a work surface:
10% bleach solution (1:10 bleach solution)
When applying a transdermal patch write the:
date and time on the patch
A feature of an EHR to support patient safety when an MA updates a patient's allergies:
A pop-up alert when medication is prescribed to the patient
anthropometric
When approached by a patient who has a concern about their bill the MA should:
When working with a sterile field the MA should hold all sterile articles _____ waist level.
above
Liver dysfunction primarily affects this pharmacokinetic process:
metabolism
When an office, with an EHR, receives a patient's paper report from an outside lab, the MA should:
scan the report into the patient's EHR
According to the CDC's recommendations for aseptic hand hygiene, an alcohol based hand sanitizer should contain at least ______ alcohol.
60%
If a provider requests that the MA arrange personal care for an adult patient who needs help with meal preparation and personal care, the MA should contact this service:
Home health care
If a coworker reaches across the sterile field we should:
break down the tray and start over
Transdermal medications are administered through this route:
topically
This feature of an electronic health record (EHR) allows a patient to request a refill or an appointment:
patient portal
A patient newly diagnosed with hypertension would be recommended to start a low-________ diet.
Resource that should be recommended to a guardian of a pediatric patient that is unable to afford treatment and does not qualify for Medicaid:
Children's Health Insurance Program (CHIP)
The size of the border around the edge of a Mayo tray that is considered contaminated in a sterile field:
1 inch border
Epinephrine can cause blood vessel __________.
constriction
This acts as a barrier between the network and the internet to ensure HIPAA security when implementing electronic health record updates:
firewall
A common side effect of an ear irrigation is:
vertigo
The community resource that an MA should recommend to a patient who is struggling with a new medical diagnosis:
support group
Solution used to clean a site on a patient's forearm in preparation for a minor surgical procedure:
antiseptic
What does the Sig in a prescription identify:
the provider's directions for the patient to take the medication
Give 2 examples of hardware and 2 of software:
Hardware: mouse, printer, monitor, scanner, keyboard, camera, etc.
Software: EHR system, Practice Management system, Microsoft Word, patient portal, medical billing and coding software, telemedicine software, etc.
Exam performed on a patient who has hyperopia:
Snellen chart