Patients
A provider is called out of the office for an emergency while patients are in the waiting room. After informing the patients, which of the following is an appropriate way for the medical administrative assistant to manage the patients?
Reschedule the appointments before the patients leave.
Which of the following tasks should a medical administrative assistant perform?
Complete an inventory list of office supplies.
A medical administrative assistant is speaking with a patient who has total hearing loss. Which of the following actions should the assistant take?
Request an interpreter for the patient.
A medical administrative assistant wants to use a computerized system that will monitor usage and availability of supplies. Which of the following systems serves this purpose?
Inventory control system.
A medical administrative assistant is reviewing the end-of-month financial report to close out the monthly report. Which of the following documents should the assistant use to complete this task?
The assistant should use a bank statement to reconcile financial accounts on a monthly basis.
A medical administrative assistant discovers two charts that they suspect are for the same patient. Which of the following are two identifiers the assistant should check to ensure the two charts are for the same patient?
The assistant should check the patient's last name and date of birth to ensure the two charts are for the same patient.
Which of the following might a practice manager use to promote engagement for a team of medical administrative assistants?
Staff training.
A medical administrative assistant is assisting a patient who has partial hearing loss. Which of the following actions should the assistant take?
A medical administrative assistant should identify that which of the following ensures security of patient medical records?
Providing each staff member with their own individual login and password to access the records.
Which of the following is the process of determining how long specific account balances have been outstanding?
Account aging.
Which of the following information is acceptable to request on a patient sign-in sheet?
Appointment time
Which of the following is an aspect of professional behavior as a medical administrative assistant?
Keeping fingernails short and clean.
Which of the following forms should a medical administrative assistant have a new patient complete upon check-in?
Notice of Privacy Practices (NPP).
Which of the following is a reason for the use of procedure codes?
To correlate procedures for a diagnosis and justify the necessity for medical services.
Which of the following refers to rules and beliefs about conduct in relation to health care issues?
Ethics.
Greet each patient with a smile.
Which of the following actions should a medical administrative assistant take to promote teamwork and engagement among office staff?
Show initiative by helping with other office duties.
A medical administrative assistant is answering incoming calls at a provider's office. Which of the following statements should the assistant make when answering the phone to show proper etiquette?
"Good morning. Valley Medical Clinic."
Which of the following describes the birthday rule?
The guardian whose day of birth occurs earlier in the calendar year holds the primary policy for dependent children.
Which of the following medical terms defines painful movement of the body or a body part?
Which of the following types of consent should a medical administrative assistant rely upon when a patient cannot speak for themselves due to a medical emergency?
Implied
A medical administrative assistant is performing check-in patient. Which of the following actions should the assistant take that demonstrates professionalism?
Greet the patient promptly and courteously.
A medical administrative assistant is establishing a provider's appointment schedule matrix. Which of the following types of appointments is scheduled for 30 to 40 min?
Comprehensive visit.
Which of the following actions should a medical administrative assistant take to reduce the number of no-show appointments?
Call patients 1 to 2 days before their scheduled appointment.
A medical administrative assistant should identify that which of the following is an ethical issue involving the manipulation of genetic material in cells to produce specific outcomes in hereditary traits?
Genetic engineering.