Welcoming New Crew
Day one crewmember spills a drink all over the drive thru cashier after slipping on ice
What is apologizing to the cashier, squeegeeing up the spill, and coaching to clean up ice right after it falls on the floor and put a wet floor sign
ESDR meaning, and what is it for
What is explain, show, do, review? This is the steps for training someone on a new position or skill
Fill out workbooks thoroughly and accurately
What is communicating with other CTs and managers, keeping track of completed tasks, and to help keep coaching their wins and opportunities
Positivity
What is motivating the new crew to keep learning, don't discourage them from working hard or putting in full effort
Where could you find the trainers guide and what is it used for
What is the office and instructions for training
Day two crewmember touches fries so hot they burn through their gloves
What is showing them the first aid kit and encouraging them to wear multiple gloves, as well as try boards again, and ask the baskets crew to drain the oil better
Example of do
What is (doing a task)? [Must include trainee performing a task while the CT watches and comments on their performance]
Deliver feedback to crewmembers and trainees
What is coaching/maintaining standards, improving their skills, and communicating with them on their progress
Patience
What is everyone learns at their own pace, train in different ways to find how they learn best, don't get frustrated if they don't understand right away or learn the same as you
What part of 1LV lab should your trainee complete and when should they complete it
Day three crewmember drops two trays full of Caniacs while helping a customer carry them to their table
What is help them clean in up, talk it out with the boards crew, and talk to them about standards of only one Caniac per tray
Example of show
What is (showing a task)? [Must include CT performing task for the trainee, while the trainee watches and asks a question]
Provide support and reinforcement
What is not discouraging anyone from any position, helping more crew learn more positions, and encourage crew to improve their experience in position
Trustworthy
What is we want to trust that you will coach the correct standards and welcome crew correctly, don't start bad habits in position or leave them with a distaste for the position or zone on day one
Name 5 tasks from any specific position of the crew workbook
[Must name at least 5 from the same position page]
Day four crewmember accidentally misses the bird pan completely when bird comes up and instead dumps it straight to the floor
What is talk it out with the bird crewmember, sweep up and waste the bird, and coach on having a sense of urgency but not panicking on baskets
Example of explain
What is (explaining a task)? [Must include CT explaining a task using any form of tool while the trainee listens]
Boost morale/mood
What is encourage others to communicate to help the shift, teaching others how to have fun while also working, we all work better together when we are happy
Problem solver
What is being able to help coach your trainees opportunities and train effectively, if you can't do this then they will not be able to improve in their position
Find one of the following specific sentences in a flipbook.
bird - "Gently tumble the bird"
board - "Significant flaking"
toast - "end slice"
dining room - "carbon dioxide"
prep - "aluminum tray"
What is [quote]?
Day five crewmember gives a 100 tailgate to the wrong customer by mistake and they take it and leave before we notice
What is apologize to the kitchen, communicate to remake the order, and coach on double or triple checking order accuracy on big tickets
Example of review
What is (reviewing a task)? [Must include both CT and trainee going through the task again. This can be through any of the other steps of ESDR, but now the trainee has to have learned]
Serve as a role model
What is help uphold the Cane's standard, new crew look up to the old crew, it is harder to relearn a standard after in a bad habit
What is you need to deliver feedback to trainees, crew, and managers so you need to be able to get your point across to everyone, if communication is not clear it easily leads to things being missed
Name all the tasks for one section of one checklist (open, layover, pre close, close)
What is [all tasks]?