Planning Care
A VRN should submit same day requests no later than ___ minutes following order acknowledgement in Cesia.
What is 30 minutes?
This is the button Service Coordinators click in CCC to trigger Auto Assign to run.
What is a Work Order Task (WOT)?
During this process, the command center RN talks with the in-home provider to review all planned or completed activities and collaborate on the plan of care.
What is Check-In/Check-Out?
This type of workflow maps out the operations of the ACH program including patient intake, admission, and more.
What are clinical operations workflows?
These should be cleared as PIHC reviews them on CCC Mobile.
What are notifications?
What should the VRN do in Cesia if they do not need an activity for care planning?
What is mark 'Not Required'?
FF populates this service request field to lock the request from being edited by VRN while FF works the request.
What is status/vendor status?
This button should be tapped in CCC mobile when PIHC departs for the patient home.
What is Start Travel?
This team is our go-to for break/fix support when something goes wrong with technology or software.
What is Tech Ops?
True or False: PERS emergency calls will pop up on the primary RN's screen when that RN is speaking to a different patient.
What is False? (It will roll over).
Same day requests that require fulfillment within the next ____ hours require a message from the VRN to the SC via the communication platform.
What is 2 hours?
After a 'Stat' service request is submitted for a same-day request, Fulfillment will schedule ARRs & Admission activities within 20 minutes; all other requests will be fulfilled within ___ minutes.
What is 90 minutes?
This device should be range tested at the time of installation, and again at least once per day for the duration of the patient's stay.
What is the PERS?
If there is a change in a patient's plan of care, the command center nurse should delegate changes to the patient's schedule to this individual.
What is the Service Coordinator?
Cesia calculates appointment duration as the sum of ____________ on the appointment.
This is the window in which a clinical activity must be completed - the nurse must ensure this is correct at every step.
What is the Clinical Window?
This CCC button allows FF to switch an External Vendor to CCC scheduled Vendor.
What is Send to Captive Resource ?
When the patient places a video call via the tablet, it will ring for ___ minutes before ending the call.
What is 3 minutes?
EXTRA CREDIT: Does it roll over?
This is the LATEST time VRNs should submit next-day Service Requests.
What is 1530 (Command Center local time)
Service requests marked as 'whenever feasible' allows scheduling to occur anytime between _______.
What is 0700-2100?
How many primary activities should be left in the VRN's care plan calendar for today at the end of their shift?
What is zero?
These 3 criteria are used to auto assign WOT to CCC Service Providers.
What are Cesia Window, Agent Availability & Agent Proximity?
In the Agent Mobile (CCC) app, this is where the PIHC can see a patient's precautions status.
What is the demographics/patient profile screen?
These are the 2 locations the Work Order Task (WOT) number can be found in Cesia.
What are the Action Queue and Appointment?
This person is usually the first line of troubleshooting issues with the home tech kit.
What is the Command Center RN/VRN?