A Few Acronyms to Remember
The (WOTC) Work Opportunity Tax Credit is available to businesses who:
A. want to start a diversity program
B. hire from a targeted group
C. need to fund an accommodation
D. provide volunteer experiences
B. Hire from a targeted group
Which of the following is the appropriate way to describe a job seeker's disability to a new co-worker?
A. Use people first language.
B. Describe the job seeker's disability in detail.
C. Discuss with the supervisor first.
D. Do not describe the job seeker's disability.
D. Do not describe the job seeker's disability.
Which of the following are the MOST important considerations when initially planning for employment with a job seeker?
A. IQ, reading level, and contributions
B. Transportation, disability, and family support
C. Preferences, flexibility, and work schedule
D. Strengths, interests, and talents
D. Strengths, interests, and talents
During the discovery process, community-based work assessments determine:
A. readiness for employment
B. support needs
C .an ideal candidate for a job
D. eligibility for services
B. support needs
When exploring a job seeker's career interests, the employment support professional should:
A. schedule informational interviews
B. eliminate unrealistic employment goals
C. fill out job applications
D. cold call potential employers
A. schedule informational interviews
A Plan to Achieve Self-Support (PASS) allows an individual to save for:
A. recreational expenses
B. transportation to work
C. gifts for friends
D. daily living expenses
B. Transporation to work
How should you BEST advise a job seeker who is concerned her marriage might affect her Social Security benefits?
A. Tell her that you do not think her benefits would change.
B. Suggest that she not get married so that she does not lose her benefits.
C. Refer her to a benefits planner.
D. Suggest that she contact the local Social Security office.
C. Refer her to a benefits planner.
A supported employee wants to quit her job and go to a trade school, but her parents do not support her decision. How should an employment support professional handle this situation?
A. Tell her not to quit her job.
B. Call the parents and tell them it is not their decision.
C. Set up a meeting with her parents to discuss their options.
D. Discuss her decision and options to go to trade school.
D. Discuss her decision and options to go to trade school.
Which of the following is the BEST way to foster natural supports for an employee in the workplace?
A. Choose coworkers to speak with about the employee's needs.
B. Let the process play out without intervening.
C. Instruct supervisors to facilitate partnerships with the employee.
D. Encourage the employee to introduce themselves to their coworkers.
D. Encourage the employee to introduce themselves to their coworkers.
An Employment Support Professional (ESP) begins working with a job seeker who has continued to volunteer in her high school cafeteria. After graduation, she has expressed interest in a similar profession. Which of the following should the ESP do FIRST?
A. Speak with the supervisor about becoming a paid employee
B. End the position immediately because it is unpaid
C. Perform a situational assessment
D. Discuss the situation with her former teachers
A. Speak with the supervisor about becoming a paid employee
A 24-year-old receives Social Security Disability Income (SSDI) and is interested in buying a home. Which of the following would support the person's goal?
A. Work opportunity tax credit (WOTC)
B. Disabled access credit
C. Achieving a better life experience (ABLE) account
D. Plan to achieve self-support (PASS)
C. Achieving a better life experience (ABLE) account
When should an employment support professional start implementing a systematic plan for fading supports?
A. when the individual asks you to begin fading
B. when the job training hours are about to expire
C. on the first day of work
D. when the employer asks you to leave
C. on the first day of work
Employment proposals are based on business needs and:
A. Vocational Rehabilitation eligibility
B. job seeker's preferences
C. WOTC tax credit
D. job seeker's ABLE account
B. job seeker's preferences
An employee has yet to participate in a "bring a treat to share" day. What is the BEST practice for the employment support professional?
A. Make a treat for the employee to take and give it to him on another work day.
B. Help the employee understand and engage in the culture of their workplace.
C. Ask the supervisor to change an employee's schedule so no participation is necessary.
D. Contact the employee's residential support provider and ask them to pack a treat to share.
B. Help the employee understand and engage in the culture of their workplace.
During an initial phone call, a job seeker indicates they will be going on a two-week vacation leaving next week. The BEST course of action is to:
A. wait until the job seeker returns in order to schedule the first meeting
B. arrange to have the first meeting before the job seeker leaves for vacation
C. tell the job seeker to cancel their vacation because finding a job should be their priority
D. schedule a first meeting a month after the job seeker returns from vacation
B. arrange to have the first meeting before the job seeker leaves for vacation
Which of the following is included in the Job Accommodation Network's (JAN) services?
A. Individualized technical service
B. Work site modifications
C. Benefits counseling
D. Start-up loans
A. Individualized technical service
What is the preferred method to develop a job analysis?
A. Go to the business with the job seeker to talk about job openings
B. Arrange to observe an employee performing the job tasks
C. Read the job description
D. Research the job online
B. Arrange to observe an employee performing the job tasks
. Which of the following should be taken into consideration when performing a baseline assessment of a task analysis?
A. The mode of transportation to and from the work site
B. Primary components required to complete the work
C. How much compensation for the job
D. Whether this is a job that the person would enjoy
B. Primary components required to complete the work
Which of the following is a reason for an employment support professional to visit the workplace prior to the first day of employment?
A. To obtain a company uniform for themselves
B. To share information about the supported employee's disability without their permission
C. To complete workplace orientation without the supported employee
D. To identify how supervisors and coworkers typically provide support to all employees
D. To identify how supervisors and coworkers typically provide support to all employees
A process that matches businesses with job seekers' skills and interests is job:
A. training
B. coaching
C. development
D. shadowing
C. development
Workforce Innovations and Opportunities Act (WIOA) defines competitive integrated employment as:
A. Full time based on the interests and strengths of the individual job seeker
B. A customized position that was created specifically for the person
C. Co-workers without disabilities are present, and the job lasts at least 12 months
D. Wages and benefits are similar to others without disabilities in similar jobs
D. Wages and benefits are similar to others without disabilities in similar jobs
An employee who uses a power wheelchair is upset because he is being referred to as "the wheelchair guy." What subject would be MOST beneficial to discuss with his co-workers?
A. Zero exclusion
B. People first language
C. Self-advocacy
D. Disability etiquette
B. People first language
A general principle of motivational interviewing is to:
A. follow a script
B. encourage reliance on others
C. oppose resistance
D. express empathy
D. express empathy
. An employee wants to advance their work responsibilities during the day and play a more complex role in the company. The employee asks their employment support professional to help assess their competence in additional work tasks. Which of the following strategies will be MOST helpful to meet this goal?
A. Monitor the employee during their break to identify strengths.
B. Observe interactions with co-workers to ensure social connections.
C. Observe natural supports and learning strategies.
D. Encourage employee to ask supervisor for a promotion.
C. Observe natural supports and learning strategies.
Which of the following is a BEST practice when seeking employment for job seekers?
A. Cold call companies listed in the local newspaper classifieds
B. Network and maintain communication with local businesses
C. Apply for jobs using online job boards
D. Search for help wanted signs locally
B. Network and maintain communication with local businesses