YOU OUTTA KNOW
WHAT ARE THE REQUIRED PROCEDURES TO FOLLOW WHEN GRANTING ACCESS TO A SAFE DEPOSIT BOX?
WHAT IS: ID CUSTOMER, CUSTOMER SIGNS SDB RECORD OF ACCESS LOG (VERIFY THE LOG). BOX LOCKED IN OPEN POSITION AND KEY RETURNED TO CUSTOMER IF USING PRIVACY BOOTH. CHECK BOOTH TO ENSURE NOTHING IS LEFT BEFORE REPLACING BOX. ENDURE BOX IS LOCKED AND CUSTOMER HAS KEY BEFORE LEAVING.
WHAT TWO METHODS ARE USED TO PLACE A HOLD AT C&F BANK?
WHAT IS: THE Z METHOD AND THE CUSTOMER METHOD
WHAT ARE THE FOUR PIECES OF INFORMATION REQUIRED BY CIP?
WHAT IS: FULL LEGAL NAME, DOB, TAX ID NUMBER AND PHYSICAL ADDRESS
WHERE IS YOUR BRANCH ROBBERY KIT LOCATED?
WHAT IS: REFER TO SPECIFIC BRANCH
HOW LONG MUST A CUSTOMER'S ACCOUNT REMAIN OPEN BEFORE THEY ARE NO LONGER CONSIDERED A NEW CUSTOMER?
WHAT IS: 30 DAYS
WHEN IS AN OFAC SCREENING REQUIRED?
WHAT IS: FOR ALL NEW CUSTOMERS, FOR ALL PAYEES OF CASHIER'S CHECKS, AND FOR ALL CASH ADVANCES FOR NON-CUSTOMERS
DOES REG CC APPLY TO SAVINGS ACCOUNTS? CAN WE PLACE A HOLD ON THEM?
WHAT IS: NO. YES WE CAN
WHEN SOMEONE PRESENTS AN ID, HOW DO YOU ENSURE THAT THER PESON IN FRONT OF YOU IS THE PERSON ON THE ID?
WHAT IS: WHILE HOLDING THE ID, REVIEW THE DOB AND PICTURE IN CAMPARISON TO THE PERSON IN FRONT OF YOU; IF THEY HAVE AN ACCOUNT, COMPARE THE ID INFO TO WHAT IS ON THE SYSTEM; ASK THEM TO VERBILAZE IDENTIFYING INFORMATION LIKE DOB, SSN AND ADDRESS.
HOW MANY ALARMS MUST BE TRIGGERED FOR CONVERGINT TO CALL THE BRANCH?
WHAT IS: ONE
WHAT CLARIFYING QUESTIONS CAN BE ASKED OR STEPS THAT CAN BE TAKEN WHEN DETERMINING IF A HOLD SHOULD BE PLACED ON AN ITEM?
HOW DO YOU RESPOND IS THE SECURITY OFFICER CALLS AND ASKS FOR LARRY DILLON'S CODE?
WHAT IS: IF EVERYTHING IS OKAY, RESPOND WITH 2580
HOW DO WE PLACE A HOLD ON A SAVINGS ACCOUNT AND HOW DO WE NOTIFY THE CUSTOMER?
WHAT IS: COMPLETE A FUNDS AVAILABLE DEPOSIT AND THEN COMPLETE A MANUAL HOLD IN NAVIGATOR. WE VERBALLY NOTIFY THE CUSTOMER.
WHAT ARE THE CREDIT INTERVIEW/APPLICATION PROCESS BEHAVIORS/ACTIONS REQUIRED TO ENSURE FAIR LENDING?
WHAT IS: BE CONSISTENT IN INTERVIEWING METHODS. ASK PROBING QUESTIONS FOR ALL POTENTIAL APPLICANTS TO DETERMINE CREDIT NEEDS AND PROVIDE COMPLETE INFORMATION TO MAKE A LOAN DECISION. PROVIDE SAME LEVEL OF INFO TO EVERY POTENTIAL APPLICANT. ADVISE APPLICANTS OF ALL STEPS IN THE LOAN PROCESS.
HOW SHOULD YOU RESPOND IF A ROBBERY HAS NOT OCCURED AND CONVERGINT CALLS AND ASKS FOR AN ACCOUNT NUMBER?
WHAT IS: ENSURE A ROBBERY IS NOT IN PROGRESS, PROVIDE THE UNIVERSAL PASSCODE (2580)
WHAT IS YOUR CASHIER'S CHECK AUTHORITY LIMIT?
WHAT IS: REFER TO STANDARD AUTHORITY MATRIX
WHAT IS CONVERGINT'S PHONE NUMBER? WHAT IS YOUR LOCAL LAW ENFORCEMENT'S PHONE NUMBER?
WHAT IS: 1-800-932-3822; REFER TO SPECIFIC BRANCH
WHAT THE DIFFERENT HOLD LENGHTS AVAILABLE FOR EXISTING CUSTOMERS? WHAT ABOUT NEW CUSTOMERS?
WHAT IS: FOR EXISTING CUSTOMERS, NEXT DAY, 2 DAYS AND 7 DAYS. FOR NEW CUSTOMERS, NEXT DAY AND 9 DAYS
WHEN IS IT ACCEPTABLE TO TELL A POTENTIAL APPLICANT THAT THEY WOULD LIKELY NOT QUALIFY FOR A LOAN PRIOR TO RECEIVING A SIGNED LOAN APPLICATION?
WHAT IS: NEVER, DOING SO WOULD BE CONSIDERED A DECLINE AND MUST BE REPORTED TO LOAN OPERATIONS SO THAT THEY MAY PREPARE AND SEND A DECLINE LETTER.
HOW SHOULD YOU RESPOND IF A ROBBERY HAS OCCURED AND CONVERGINT CALL AND ASKS FOR AN ACCOUNT NUMBER?
WHAT IS: GIVE ANYTHING OTHER THAN THE PASSCODE.
HOW DO YOU PROCESS A CASHIER'S CHECK IN TELLER IF THERE ARE NOT TEAMMATES AT YOUR LOCATION WITH THE PROPER AUTHORITY LIMIT?
WHAT IS: CONTACT A TEAMMATE AT ANOTHER LOCATION WITH THE NEEDED LIMIT AND MARK THEIR INITIALS AND RESPONSIBILITY CODE ON THE IN-HOUSE COPY AND SCAN INTO TELLER.
WHERE ARE YOUR PRIMARY AND SECONDARY EVACUATION LOCATIONS?
WHAT IS: REFER TO SPECIFIC BRANCH
WHAT ACTIONS DO YOU TAKE WHEN A HOLD IS PLACED ON A TRANSACTION AT THE TELLER LINE OR NIGHT DROP?
WHAT IS: PROCESS AS FUNDS AVAILABLE DEPOSIT WITH HOLD. PRINT TWO RECEIPTS, ONE TO CUSTOMER, ONE SCANNED TO FILE MAINTENANCE AND RETAINED IN THE BRANCH'S REG CC FOLDER. SAME PROCESS FOR NIGHT DROP HOLDS.
HOW DO YOU DETERMINE IF A LOAN IS HMDA REPORTABLE OR NOT?
WHAT HAPPENS IF TWO OR MORE ALARMS ARE TRIGGERED?
WHAT IS: POLICE ARE DISPATCHED AND THE SECURITY OFFICER IS CONTACTED BY CONVERGINT
WHEN COMPLETING YOUR END OF DAY ON INTEGRATED TELLER, WHAT STEPS DO YOU TAKE WHEN CLOSING BATCHES FOR THE DAY?
WHAT IS: ONE TEAMMATE ENSURES ALL BATCHES SHOW "PROCESSED" BY 5:20 PM (6:20 ON FRIDAYS). IF THEY DO NOT SHOW PROCESSED IN BY THAT TIME, EMAIL ELECTRONIC SOLUTIONS.