Mobile
How much are the Unlimited Plus, Unlimited, and BTG mobile plans?
What is $40, $30, and $20?
What is the speed for Internet Advantage?
What is 100 mbps?
How many channels is a customer able to select in the Choice package?
What is 15?
When ordering a home phone on an account that has HD boxes, what codes needs to be added from available services?
What is HP Autho, HP Active, and Settop CID?
In order to earn the right to pitch you must do what step of call flow?
What is discovery?
What are the two requirements for a customer to port their number over?
What is a number transfer pin and account number?
What is the price of a Spectrum router?
What is $10?
What are the current names for Digit tier 1 and 2?
What is Bronze and Platinum?
A customer has internet and called in to add home phone. What code is required for no TV on the account?
What is S Tnt No BAS?
What is the average amount of calls you should take in a day?
What is 15-20?
A customer is getting a $10 Life Unlimited line. How much will the customer pay for activation?
What is $0?
What is the 1st year promotional price of Gig Internet with a router?
What is $70?
What package is BAS/EXP?
What is Tenant TV Select?
A customer is porting their home number over from another provider at a self install eligible location. What type of install does this customer require?
What is a pro install?
A customer tells you they are on a family plan. How would you over come this objection?
What is
"That's great, we also offer family plans with up to 10 lines and a free line with our buy one get one free promotion."
OR
"This is a great opportunity for you to be on your own plan and have a little more control over your service without being reliant on anyone else."
Can tablets be included in the SPP 4.0 Bundles?
What is yes?
What is the code for M WIFI?
What is S tntwcbase?
A customer is calling in to add Starz and Sports view. What install code is required?
What is No Truck?
What code should be used when adding Voice without Internet?
What is S No HSD?
What are the three questions of mobile service you should ask on every call?
What is "Who is your cell phone provider?" "How many lines do you have?" and "How much are you paying?"
A customer is getting BOGO Unlimited lines, 1 BTG Tablet, with a device on installment plan. The Taxes are $30 and device is $5 a month. How much will the customer pay today?
What is $95?
A customer has BULK TV Select and wants to add gig internet and 2 Unlimited plus lines. How much will this customer pay and for how long?
What is 2 years for $100?
A customer has TV Essentials and is looking to watch baseball. What package should this customer add to their current TV plan?
What is no package?
When provisioning a phone number what selection needs to be made to satisfy the order?
What is restrict caller ID?
What are the stages of call flow?
What is Greet, Discovery, Pitch/Assume the sales, Address hesitations/ Overcome objections, Recap?