Product Knowledge
List the checking accounts we offer
Total Checking, Premier Plus Checking, Sapphire Banking, Secure Banking, College Checking, High School Checking
Up to what $ amount can we exchange for a non customer?
$100.00
Which two security questions must be asked for phone authentication?
First and last name
Account number or first six and last four of debit card number
Give two examples of a primary ID and secondary ID
Primary: Driver's License, Passport, U.S Military ID
Secondary: Signed debit or credit card, social security card, Employer ID
Which credit card offers unlimited cash back?
Freedom Unlimited
What is the "Z Formation" for check negotiability?
Signature, Memo, Written line, Numeric amount, payee, date, check number, address
How many attempts does a client have to authenticate themselves over the phone?
2 attempts
How many days does a pre authorized signer have to be added to an account after the account has been opened?
Pre authorized signers can be added to account up to 30 days after account opening
How many points do you earn when you spend $5,000 on your Business Preferred credit card?
80,000 points
What is the cutoff time for approving wires?
5:00PM
What are the requirements for known customer and when can you use it?
Must be known by first and last name, face, and voice. Can only be used when client is present at the transaction line.
What primary IDs are required for non US citizens without green card?
Passport or Matricula
How many additional checking accounts are free with CPC?
9
What is the process to approve a wire?
In CA, select Branch Approval Queue.
Enter:
Wire amount in U.S. dollars, Beneficiary account number, Beneficiary bank ABA / SWIFT Code.
Approve request--> Submit
Documents must be signed, dated, and scanned same business day.
What transactions can not be completed over the phone?
Anything requiring a signature, account opening, withdrawal
What do you do if a customer refuses to provide KYC information?
Fill out a UAR and we do not open the account.
How do you dispute a wire?
Tell customer to call Retail Wires Research.
How do you process a descendant cashier check?
Use internal to create the cashier check
What is the process if you can not authenticate the client over the phone?
"Unfortunately we can not complete your request at this time, if you would like to stop into a chase branch, we would be able to assist you then."
What are the next steps if a client is disabled and can not use click to sign?
Authorized for electronic signature form must be signed by witness (BM, LAO, MOD) and signed, stamped, or marked by client.
Form must be scanned with account opening documents same day.