Carry-Ons
Our passengers are limited to how many carry-ons?
1 item + 1 personal item
What must agents use to tag a Child Restraint System (CRS)?
Cabin approved tag.
Passengers in the exit row must have the ability to read and understand instructions provided in what language(s)?
English.
All F/As must occupy and be secured in their assigned jumpseat during what phases of flight?
Taxi, takeoff, and landing.
Name two things that a safety demo must include.
Exit locations, location and use of oxygen masks, use of seat belt, location of emergency cards and flotation equipment, introduction of crewmembers.
How are infants defined in our manual?
Passengers under two years old.
A Pet in Cabin (PETC) must remain in their carrier through which phases of flight?
All. Pet in Cabin (PETC) must remain inside their carriers for the duration of the flight.
IMDs must be charged to what percentage at scheduled pairing report (or training day)?
80%
When stowed in overhead bins, carry-ons may not block what?
Emergency Equipment
CRS approved for use will have a label. Where can we find examples of these labels?
In our Flight Attendant Manual (FAM Passenger Policy 12.100)
What is the age requirement to sit in the exit row?
At least 15 years old.
What is the position we assume when we are seated in our jumpseat for take-off, landing, and emergencies?
Brace Position.
When during a flight must the safety demo be performed?
Safety Demo will begin immediately after closing the F/D door and will be completed prior to take-off.
When holding a lap infant for taxi, takeoff, and landing how must a guest wear their seatbelt?
One lap infant may be held by guardian with seat belt around guardian only (belly to belly recommended).
Pet in Cabin (PETC) are prohibited from being in which row(s)?
Bulkhead rows and exit rows.
What is the only approved app that can be used to access the Flight Attendant Manual (FAM)?
Comply365.
Name 3 items that do not count towards the carry-on limit?
Coats, hats, umbrellas, reading material, CRS, baby bags, strollers, medical/mobility assistive devices, service animals, food, pillows, duty-free items, one bag of photographic equipment, a small musical instrument.
What must be used to secure a CRS onboard per the manufacturer’s instructions?
A seatbelt.
Who has the final authority to determine a passenger’s suitability to sit in an exit row?
Flight Attendants.
What equipment may be used on a passenger seat but not used on any jumpseat?
Seat Belt Extensions.
What is the name of the briefing given to any individual who may need assistance from another person to move expeditiously to an exit in the event of an emergency?
Three-Point Briefing.
Where are lap infants not allowed to sit?
Lap infants are not permitted in:
Exit rows
Jumpseat
Seats equipped with Air Belts
What is the limit to the number of Pet in Cabin (PETC) that can be in each part of the cabin?
3 in First Class, 8 in Main Cabin.
When must your Flight Attendant Manual (FAM) be updated/synced?
Within 24-hour period prior to beginning a pairing, duty period, recurrent/requalification training, or reserve.
What must F/As do when a passenger arrives at the boarding door with excess luggage?
F/A must ask the passenger to consolidate or excess luggage must be checked.
A CRS without an internal harness may not be used during what phase(s) of flight?
Taxi, takeoff, or landing.
Besides age, name two other things that could disqualify someone from being able to sit in the exit row.
Possible answers:
Are there any circumstances that would allow us to reseat a passenger into an unassigned F/A jumpseat?
A passenger may sit in an unassigned j/s if a passenger must be moved for safety and/or compliance reasons and no other passenger seats are available.
When must a safety demo be repeated?
A Safety Demo must be repeated for the following:
Any time additional passengers are boarded after demo has been completed (i.e., return to gate, door reopen)
If A/C takes off and lands (i.e., return to field, diversion)
If passengers are deplaned due to a delay, Safety Demo must be performed again upon reboarding.
An infant may sit in a passenger seat without a CRS under what condition?
They are able to hold their head up on their own.
Who should the crew contact if the validity or behavior of a Service Animal (SVAN) is in question?
Complaints Resolution Official (CRO).
How will you know when it is time to update the iOS on your IMD?
F/A must keep IMD software and required apps up-to-date and synced.
• Update iOS and/or apps as necessary:
- (AS) Approved versions of the operating system (iOS) and required apps are located on Manual Currency Sheet
When “checking” a passenger’s bag, the F/A must ask the passenger to remove all prohibited items. What are those items?
Matches, lighters, e-cigarettes, and lithium batteries.
In which row(s) and seats are CRSs not allowed?
Rows with air belts and exit rows. They must not block access to the aisle.
A person with a prosthetic may sit in an exit row seat provided that they are able to ___________.
Perform the duties associated with their seat.
When F/As are in their jumpseats for takeoff and landing they will be conducting a silent review. What does this silent review include?
Exit responsibility and door operation, emergency commands, emergency evacuation procedures.
What must a junior jetsetter briefing include?
Why are lap infants not allowed to be in rows with only 3 seats when all seats are occupied?
In the event of a decompression there would not be enough oxygen masks in that row for all of the passengers plus a nearby F/A.
A pet carrier is not required for a Service Animal (SVAN) but they must be secured in what way?
Teathered, harnessed, or leashed.
What must a F/A do if for whatever reason their IMD is not available for duty?
If IMD is not available for duty due to being lost/stolen or malfunctioning, F/A must immediately call ITS Service Desk.