What's That Assignee Group?
What does a nosey pepper do?
Gets jalapeno business!
This discount applies when there is two or more private passenger vehicles insured on the same policy.
Multi-Car Discount
Which state has a special section in the M&R SFA for Agents who operate in this state?
California
This is an agent complaint, it was sent off by the OSS on 10/6/25, when would the first reminder be sent out?
10/14/25
Handles complaints/feedback on the accessibility of digital content specifically related to a disability or accommodation.
ET Digital Accessibility
What do you call fake spaghetti?
An "impasta".
This discount can be applied to an auto policy if the customer also has either a qualifying life policy, a qualifying health policy, or a policy on their principal residence.
Multi-Line Discount.
While the M&R should be read at the first opportunity, what is the following timeframe that the M&R SFA provides in ask for it to be read within, if possible?
(At the first opportunity (within ____ ____ if possible).
Within 30 seconds
This disclaimer should be used when records in the FUN queue have remained unworked past the 2-business day SLA.
Service Level: Follow-Up No
General complaints and feedback related to advertising and sponsorships.
Marketing - General
Why did the scarecrow win an award?
Because he was outstanding in his field.
This discount applies to a vehicle that is equipped with a qualifying anti-theft device.
Anti-Theft Device Discount
Fill in the blank at the end of the M&R disclaimer:
"For more information, please go to statefarm.com/ ____."
privacy
This disclaimer should only be used when there is a confirmed outage that may have kept calls from recording in C3/Hercules. It should not be used for outages impacting the CFT.
Hercules Outage
Feedback involving an agent, agent team member or agency leadership
Agency - Sales Admin - Feedback
Why couldn't the bicycle stand up by itself?
This discount was for when a student under age 25 is more than 100 miles away at school and does not use the vehicle while away.
Student Away at School Discount
Fill in the blank for the middle of the M&R disclaimer:
"The information you provide will be used for our business purposes including assessing your application, providing you a quote, and providing you ____ and ____". (2 words)
Products and Services
10/13/25
Which Auto Underwriting Assignee Group/Area handles the following states: AR, CO, KS, LA, MO, NM, OK, and TX.
(EASTERN, NORTH CENTRAL, SOUTH CENTRAL, SOUTHEASTERN, OR WESTERN?)
South Central
Why don't skeletons fight each other?
They don't have the guts!
This discount pertains to when customers with 1998 and older vehicles were equipped with one or both of the following:
AUTOMATIC SEAT BELTS
AIRBAGS
Passive Restraint Discount
Fill in the blank at the start of the M&R statement:
"This call may be recorded for ____ ____ ..."
(2 words).
Business Purposes
If an agent/agent staff complaint was sent off by the CFT on 8/27/25, when should the first reminder email be sent?
9/5/25 (Would've been 9/4/25 BUT Labor Day was 9/1/25).