Ch. 04 and Ch. 02 Key Terms
Personal appearance
Manner of dress
Empathy
the ability to understand and share the feelings of another
Honesty
The quality of being honest
Dependability
The quality of being trustworthy and reliable
Competence
The ability to do something successfully or efficiently
Responsibility
Being responsible for one’s actions
Professsionalism
The competence or skill expected of a professional
Team player
two or more people who interact interdependently
Effective communication
Method of relaying information
Body language
communication of information through body positioning
Physical disabilities
Activity limitation
Psychological attitudes
A mental disposition mindset
Prejudice
making an assumption and decision based on inaccurate or faulty information
Cultural diversity
Democratic leader
Laissez-faire leader
Trust and reliance on their employees
Autocratic leader
a leader who has control and makes decisions with little or no consultation with others
Charismatic leader and non charismatic leader
Charming and non charming
Transformation leaders
Change in individuals and social systems
Transactional leaders
Someone who values order and structure
Stewardship leaders
Someone who focuses on others
First impressions
Initial judgements about people
Professional standards
Quality of work of a person
Non verbal communication
Communicating without the use of words
Hospital
A health facility where patients receive treatment