1
What is composting?
A way to recycle food waste through natural breakdown or organic material.
What is the least desirable option for solid waste management?
A landfill
What are skill standards?
T/F? It is ok to give performance appraisals in a group setting.
False, should be somewhere private
What is leadership rounding?
Proactive practice where leadership spends10-15 mins face to face with each employee and asks a series of questions.
Which type of communication is helpful for sharing factual information about a new policy to staff?
Written
Name one barrier to effective interpersonal communication.
pg 369
The theory that states that "motivation is a function of the persons ability to accomplish the task and their desire to do so"
Expectancy theory
Name one barrier to effective interpersonal communication.
pg 369
The process, tools, and techniques to manage people and the associated issues that surface when implementing changes
Which type of power would be said to be a function of a leaders personality.
Charismatic
Describe a servant leader.
Someone who is motivated by a natural desire to serve.
T/F providing frequent consistent feedback will help reduce communication channel noise.
True
This act created a board to hear unfair labor practice cases.
The National Relations labor act
Give an example of something considered a tool of management
Org chart, job description, work schedule
Moving employees into, through, and out of an organization
Which type of power is likely to result in performance of an organization?
Referent and expert
Give an example of nonverbal communication.
body language, facial expression, gestures
What is a supervisors main purpose in training employees
Teaching correct work methods as quickly as possible
T/F a tall, narrow pyramidal organizational shape would tell us there is a large span of management.
False - small span
In a foodservice operation, a waste audit involves a or b? A - A complete inventory or waste created in a day or B - a random sample of waste generated in a week
B - a random sample of waste generated in a week
What is the fair standards labor act?
Method of wage payments and hours of work for any industry involved in interstate commerce
A manager who uses influence to encourage employees and assist them in reconciling their needs is fulfilling which role?
Leader
Explain the difference between scientific management and human relations approach to management.
Scientific focused on "best" method and "right" wage. Human relations looks at the relationship between work environment and productivity - considering the individual and why they work.
What are the 3 categories of managerial skills?