Letters
When typing a business letter, the sender’s name is entered ____ space(s) below the closing.
a. one
b. two
c. three
d. four
d. four
If you are speaking to a patient face-to-face at the office and the phone rings, you should:
a. let it go unanswered.
b. say, “excuse me for a moment, please,” and answer the call.
c. answer the call while you continue talking with the patient in the office.
d. pick up the phone and say, “please hold,” then go back to your conversation.
b. say, “excuse me for a moment, please,” and answer the call.
When using the three-read system of proofreading, which of the following do you check for first?
a. errors in composition
b. spelling errors
c. punctuation errors
d. errors in grammar
a. errors in composition
Electronic prescription refill requests are commonly referred to as:
a. patient portal.
b. minute prescriptions.
c. medication management.
d. e-prescribing.
d. e-prescribing.
When you annotate the incoming mail, you:
a. identify for the physician important points to be noticed.
b. separate it into different categories.
c. discard all junk mail.
d. maintain a list of every piece of mail that comes into the office.
a. identify for the physician important points to be noticed.
A form letter would not be appropriate for:
a. outlining an accident victim’s injuries.
b. office visit verifications.
c. athletic participation approvals.
d. delinquent account reminders.
a. outlining an accident victim’s injuries.
When responding to a nonemergency phone call and the person needs additional information, it is appropriate to
respond:
a. Excuse yourself from the phone call by saying, “May I put you on hold for a moment?”
b. “May I call you back with that information?”
c. Confirm the patient’s phone number before hanging up because it might have changed since the patient’s last
appointment.
d. All the responses are correct.
d. All the responses are correct.
A ____ sentence contains two or more independent clauses, separated by a comma.
a. compound
b. simple
c. complex
d. compound-complex
a. compound
Which of these words should be capitalized?
a. Aspirin
b. Acetaminophen
c. Ibuprofen
d. Tylenol
d. Tylenol
If you receive a letter or package that you suspect is contaminated, you should:
a. shake it to see if you can determine its contents.
b. wash your hands thoroughly with soap and water.
c. place it on the physician’s desk unopened.
d. bring it to the local police station.
b. wash your hands thoroughly with soap and water.
The characteristic feature of the _____ letter style is that the dateline, complimentary close, and typed signature
begin a bit right of center.
a. full block
b. modified block
c. modified block with indented paragraphs
d. half block
b. modified block
When conducting phone calls, on average, how long does it takes a person to pick up on attitude from listening to the
tone of the persons voice?
a. 10 seconds
b. 30 seconds
c. 1 minute
d. 3 minutes
a. 10 seconds
Adverbs commonly end in:
a. -s or –es.
b. -ly.
c. ’t.
d. -ing.
b. -ly.
hen scheduling appointments, you must do all but which of the following?
a. Use at least three identifiers of the patient.
b. Confirm the last appointment date.
c. Assess the type of appointment needed.
d. Note the type of appointment needed in the schedule.
a. Use at least three identifiers of the patient.
When addressing a letter, it is recommended that you use a(n) ____ type font to help expedite delivery.
a. handwriting
b. executive
c. script
d. standard
d. standard
There are three letter styles. Which of the following is not considered a letter style?
a. partial block letter
b. full block letter
c. modified block letter
d. modified block letter with indented paragraphs
a. partial block letter
Which calling feature allows several people in various locations to converse at the same time?
a. voicemail
b. caller ID
c. call waiting
d. conference calling
d. conference calling
Which of these statements is true?
a. Emails can be sent or forwarded without your knowledge or permission.
b. Once deleted, emails can never be recovered by anyone.
c. Abbreviations and emoticons should be used liberally in professional emails.
d. Internal emails are owned by the individual sender, not the employer.
a. Emails can be sent or forwarded without your knowledge or permission.
You do not need to include which of the following types of information when transmitting a prescription refill request
to a pharmacy?
a. dosage information
b. date when the prescription was first filled
c. number of refills
d. name of the medication
b. date when the prescription was first filled
Which mail service is used to ensure that mail is delivered only to a specific addressee or an authorized agent of the
addressee?
a. return receipt
b. COD
c. restricted delivery
d. certified mail
c. restricted delivery
Which of the following would be sent to a licensing board?
a. informal note
b. personal letter
c. professional letter
d. interoffice communication
c. professional letter
When answering a telephone call, you should not:
a. remain expressionless.
b. identify yourself.
c. repeat back to the caller any information you record.
d. let the caller know when they may expect a response.
a. remain expressionless.
The first step in composing a letter is to:
a. compose a rough draft.
b. select the type of font and size.
c. determine what information needs to be included.
d. select the style for the letter.
c. determine what information needs to be included.
Your provider has a scheduling template that has three time slots held for same day or urgent visits, two in the
morning and one in the afternoon. When booking a same-day or urgent visit, you should:
a. book same-day appointments for patients requiring more immediate attention.
b. fill your morning appointments first.
c. fill your afternoon appointment first.
d. both a and b.
d. both a and b.
Which of these zip codes is written correctly?
a. 748202772
b. 74820:2772
c. 74820-2772
d. 74820+2772
c. 74820-2772