Key Words
What the return of or a response to information as in the evaluation of a communication; the return of evaluative or corrective information to the sender or point of origin ?
feedback
Define Halo Effect
an association with someone or something you already like, you are much more likely to be receptive to the information
Receiving : Speaking is the call to _________.
listening.
Primary concern to understand the message What are the key three components to informative listening ?
1 vocabulary
2 Concentration
3 Memory
What are some ways to be an effective listener ?
Find an area of interest, judge content, Hold your fire (do not react until message is complete), listen for ideas, be flexile, work at listening. resist distractions, exercise your mind (challenge yourself to listen daily), keep your mind open, capitalize on thought speed ( thinking is 500 words a minute and most talk is 120minutes a word.
What is the channel in the elements of communication?
The route traveled by the message as it goes between the communicator and the receivers
Define Horns Effect
An association with someone or something about which you have negative feelings you may not listen the way you should
Hearing is the recognition of __________.
sound.
Name the three behaviors that are key to effective relationship listening ?
1 attending
2 supporting
3. empathizing
What are the three roles we play in group formation ?
task roles
social roles
dysfunctional roles
What is making an effort to understand something paying attention ?
listening
To become a better listener it is important to understand the ___________that can get in the way of effective listening.
barriers
Listening is the attachment of meaning to ________.
sound
Critical listening is listening to __________and then _____________the message.
comprehend and then evaluate
What are some of the social roles to promote social interaction and a healthy group dynamic ?
Encourager
Volunteer
Group observer
Compromiser
Gatekeeper
Standard Setter
Summarizer
Reality Tester
Mediator
Define barrier ?
obstruction or anything that blocks, restrains or separates
What type of word evoke an emotional response that prevents effective listening ?
trigger word
Responding is a form of ____________that completes the communication transaction.
feedback
What are the three skills important to discriminative listening ?
1 hearing ability
2 awareness of sound structure
3 ability to integrate nonverbal cues
The communication process is made up of various elements. These elements are seven components what are they ?
senders, messages, receiver's, channels, feedback noise and setting
What is Verbal or nonverbal communication that is unclear to the receiver ?
mixed messages
_________ can make or break a relationship.
Listening
Short term memory information is used _________ and long term memory allows you to _______ events, hours. days. weeks and years later.
immediately
recall
What are basic for all types of listening ?
RECIEVING-hearing (sound) & listening (making sense of spoken sounds or messages )
ATTENDING -interpret
UNDERSTANDING-grasps the meaning, context
Explain two ways to ensure the receiver is hearing and understanding your message ?
Paraphrase, seek clarification, direct verbal response, non verbal responses