Leaders need to be able to communicate effectively and use interpersonal skills to engage others in their work.
What is the importance of Communication and interpersonal skills to leaders?
100
An interpersonal process of sending and receiving symbols with messages attached to them.
What is communication?
100
The process of taking action to help someone say exactly what he or she really means.
What is Active Listening?
100
The process through which people receive and interpret information from the environment
What is perception
100
What is the communication process
An interpersonal process of sending and receiving symbols with messages attached to them.
Key elements of the communication process:
Sender.
Message.
Communication channel.
Receiver.
Interpreted meaning.
Feedback.
250
Communication and interpersonal skills
What are the essential personal toolkit for anyone heading to the workplace?
250
Occurs when the intended meaning of the sender is identical to the interpreted meaning of the receiver.
What is Effective Communication?
250
Give it directly.
Make it specific.
Give it when the receiver is willing/able to accept it.
Make sure it is valid.
Give it in small doses.
What are the guidelines for giving constructive feedback?
250
The process of developing explanations for events
What is attribution
250
3 ways in which communication could be improved
Active listening, constructive feedback, & use of communication channels