Categories of lodging properties
An accountant is traveling to St. Louis for three weeks to do a corporate audit. What property would be best suited for her?
Extended Stay Hotel
What is the most popular rating system
Star ratings
Which hotel division is considered the “brains” of the hotel?
Front Office
Who is the AGM or MOD or PM GM?
Assistant General Manager
When guests come through our doors, we want them to feel welcomed like family. When we employ new staff, we want them to feel a part of the company, what is this?
Inclusion
A lifestyle hotel that is often trendy and is unique in its offerings and design is called a______________
boutique hotel
What symbol does the American Automobile Association use to rate service?
Diamonds
The hotel division that is commonly referred to as the “heart of house” is
Housekeeping
The responsibility of the engineering department is to
A. manage all of the events occurring in the hotel.
B. oversee the financial reporting of the operation.
C. recruit, hire, and train employees.
D. maintain the entire building including the grounds.
D
identify several of the accommodations available to persons with disabilities under ADA.
-designated accessible parking spots
-guestrooms that have lower peep holes and accessible roll-in showers
-Braille system for guestroom numbers
-access to telecommunications devices for the deaf
An international marketing firm is hosting a four-day conference with associated seminars. At which property should the firm host this conference?
Convention Hotel
Which is an example of user-generated content?
Online Review
The computers at the front desk keep shutting down. Which department should the front desk agent call for help?
IT
At the property level, who has the highest rank?
General Manager
What does a company’s culture do?
A. Provides diversity
B. Outlines moral values
C. Sets the tone for the company
D. Determine vacation schedule
C
On a cruise ship, a guestroom is called a
Stateroom
A woman is traveling with her friend to Austria and Switzerland this summer. She wants to check out hotel ratings. Fortunately for her, these countries are part of the
A. CheckHotel service.
B. European AA.
C. Hotelstars Union.
D. Forbes Europe.
C
Name one FOH position and one BOH position in a hotel?
FOH: Front office
BOH: Housekeeping, accounting, HR
Common hotel divisions or departments include rooms, security, food and beverage, and _____________________.
Human Resource
the professional behavior expected in the workplace is called ?
Workplace Etiquette
A system in which services are shared between individuals, often facilitated by an online platform, is referred to as a(n)
Sharing Economy
The original star rating system, which offers a scale of up to five stars, comes from the ___________________________
Forbes Travel Guide
What is the most common retail outlet on large properties, such as casino hotels and resorts?
Gift Shop
The controller is the department head of ______________?
Accounting
Evaluative or corrective information about an action, event, or process is called?
Feedback