Consumer Service Areas
Customer Service workers ___________
a) Mediate customer issues
b) Invest your money for you
c) Purchase goods from a supplier
a) Mediate customer issues
True or False:
A loan officer evaluates financial backgrounds to see if someone is eligible to borrow money or not
True
True or False:
Filing an insurance claim will boost your premiums
True
True or False:
Credit cards are a type of revolving credit?
True
What country is the 2022 World Cup currently taking place in?
a) Madagascar
b) Saudi Arabia
c) Qatar
d) France
c) Qatar
Which service area deals with money, investments, and insurance
Financial Services
The goal of an insurance agent is to
a) investigate all your wrecks and accidents
b) negotiate and sell insurance policies
c) make financial recommendations
b) negotiate and sell insurance policies
Car insurance is legally required in every state, except _________________
New Hampshire
What does a credit score represent?
a) How many credit cards someone has
b) How wealthy someone is
c) A person's credit worthiness/ likelihood they will pay on time
c) A person's credit worthiness/ likelihood they will pay on time
Which nation presented the United States with the Statue of Liberty?
France
A supply chain manager is in what service area?
a) Consumer advocacy
b) Customer Service
c) Financial Service
d) Buying
d) Buying
List 3 characteristics that any customer service worker should have
Patient, Polite, Good Listener, Accommodating, Flexible, Professional, Empathetic, Good Communication, Problem Solving
An insurance premium is ______________.
The amount of money you pay each month for coverage
What would you recommend to someone who does not have any credit but wants to?
Open a credit card or take out small loan
"Purpose" and "Justice" are both album titles from which famous singer?
Justin Bieber
A retail service employee is considered what type of worker?
a) Consumer advocacy
b) Customer Service
c) Financial Service
d) Buyer
b) Customer Service
A credit counselor is responsible for _______________________
advising clients about acquiring and managing credit and debt
The Smith family has a deductible of $1,000. They get in a small wreck worth $1,100 of damage to their car. Is it worth it to file a claim?
No
Installment credit is _______________
a) A cash loan repaid with interest over time
b) A maximum credit line determined by the lender with a regular month-end balance statement
c) Short term loan expected to be paid off in one month or less
a) A cash loan repaid with interest over time
When was Mariah Carey’s “All I Want For Christmas Is You” released?
a) 1998
b) 2000
c) 1994
d) 2002
c) 1994
What does the Consumer advocacy career area do?
•Provide information about consumer rights
•Offer guidance for self-advocacy
•Support actions to resolve consumer-related conflict
As a customer service rep., how might you deny this request without saying "no" :
"I need you to give me a refund of $1,000 for my purchase and time wasted!"
Answers vary
Liability coverage __________
a) covers damage in the event of a normal accident
b) covers non-accident damage to vehicle
c) protects you and other drivers in accidents that you are at fault for
c) protects you and other drivers in accidents that you are at fault for
What does APR stand for?
Annual Percentage Rate
What flavor of Pop Tarts does Buddy the Elf use in his spaghetti in Elf?
Chocolate