CH1
This was the cost of each new dryer at the Hilton
What is $25,000?
Kitchenettes can be found in this type of hotel.
What is an Extended Stay or All-Suite Hotel?
Having these moving up and down helped speed the development of high-rise hotels
What are elevators?
A guest who remains a day beyond the originally scheduled departure date is a(n):
What is an Overstay
This is the hotel that the Hilton usually will try to walk guests to when they are overbooked.
What is the Embassy Suites?
The number of rooms sold is also called the number of rooms _____________
What is occupied?
Reason for the visit, income level, membership in a group, and frequent guest card holder can be a part of the guest__________
What is the Profile?
This department is the hotel industry's second-most profitable
(Anne Marie Cole's Department)
What is sales?
If a 320-room hotel sold 160 rooms and had 20 rooms out of inventory (OOI), what would its occupancy percentage be?
What is 53.33%
What are Suicide Windows?
The calculation for ___________ is Gross Rooms Revenue divided by Total Rooms available.
What is RevPar?
Historically, this type of "creep" was the most influential factor driving innovation in the hotel industry
What is Amenity?
Operational changes caused in part by technological changes have restructured the hotel organizational chart causing staff decrease in this department:
How many rooms are available using a simple, unadjusted room count? The hotel has 260 rooms. Last night's occupancy was 80%. Today there are 5 rooms out-of-inventory. 6 P.M. reservations are 80. Guaranteed reservations are 100. There are 150 rooms due to check out today.
What is +17
Today's beds are longer than their predecessors; that length is called ________ length.
What is California
Debt payments, licenses, taxes ect. are all large _______ costs for hotels.
What are Fixed?
SMERF or SMURF stands for
What is Social, Military, Educational/University, Religious and Fraternal organizations?
Having these on the walls in hotel rooms tend to make guest rooms look bigger.
What are Mirrors?
How many rooms are available using an adjusted room count? The hotel has 330 rooms. Last night's occupancy was 90%. 6 P.M. reservations are 100. Guaranteed reservations are 100. There are 200 rooms due to check out today. Understays are projected at 2%. Overstays are projected at 4%. Early arrivals are projected at 3%. 6 P.M. cancellations are projected at 10%. Guaranteed cancellations are projected at 5%. No shows are projected at 2%.
What is -5
What would the forecasted occupancy percentage? Assume that a given property has 300 rooms. After accounting for the day's departures and arrivals, 100 rooms remain unsold. Of the 100 rooms available, 50 rooms cannot be sold because they are out-of-inventory.
What is 80%
_______-_______ points are usually measured by a percentage of occupancy.
What are Break-even?
Hotels, Retail, Entertainment, and Businesses can be part of this type of project
What is Mixed-use?
Group and convention bookings for a fixed number of room nights are forgiven if the event is unexpectedly interrupted by acts of God, which are referenced in the contract as:
What is Force Majeure
How many rooms are available for sale?
A 500-room hotel had 80% occupancy last night. Today's expected departures are 250, arrivals are 350, and there are 10 rooms out of inventory.
What is -10
What is the forecasted number of rooms available for sale?
Assume that a 200-room hotel sold 50% of its rooms last night. Today, we anticipate that 75 rooms will depart. We hold 60 6 P.M. reservations and 90 guaranteed reservations. There are no advance deposits.
What is 25