Preventative Maintenance
These are items to use when cleaning dust off of components.
What is can of air or lint-free cloth?
This is what Troubleshooting is.
What is a process that people can use in order to figure out the problem?
You would refer to these to avoid repeating steps and determine what needs to be done next.
What is Notes?
This is why you should NOT insult the costumer.
You do not want to upset the costumer/lose a costumer or lose your job.
Sometimes people use a can of (BLANK) to clean dust off of their components.
What is a can of air?
This component usually accumulates the most dust.
What is fan/filter
This is the first step to the troubleshooting process.
What is identifying the problem?
This includes descriptions of the problem, possible solutions that have been tried to correct the problem, and the steps taken to repair the problem.
What is A Journal?
"Are you currently logged into the network?" is an example of a what question.
What is close-ended question?
When cleaning a fan with compressed air what are some things you should stay cautious of.
Over spinning the rotor or moving the fan in the wrong direction.
These two issues are primarily related to wires inside a PC.
What is crimping and bent pins?
This is the first thing to do when establishing a theory of probable cause.
What is making sure the device is powered off?
This allows a technician to determine what work has been performed on a specific computer in the past.
What is History of Repairs.
When is conversation etiquette important.
What is when talking to a customer?
These are components you should check for dust frequently.
What is CPU heat sink and fan assembly, RAM modules, Storage devices, Screws, Adapter cards, Cables, Power devices, Keyboard and mouse?
Keeping the humidity level at (BLANK) is recommended when using a computer.
What is 10-80%?
When you're talking to a customer you should say what.
What is asking direct questions to gather information, do not insult costumer, don't use industry jargon, do not accuse the costumer of causing the problem?
A place to view questions and answers to specific computer related technical issues they have encountered.
What is Online Forums Chat Sites
"Have you changed your password recently?" is an example of a what type of question.
What is close-ended question?
This is what CMOS stands for.
What is Complementary Metal Oxide Semiconductor?
This is the ideal temperature to keep your room at when using a computer.
What is 45-90 degrees Fahrenheit?
This is the fifth step to the troubleshooting process.
What is verifying full system functionality and if applicable, implement preventative measures?
The last step of the troubleshooting process.
What is documenting your findings, actions and outcomes?
"What software has been installed on your computer recently?" is an example of what type of question.
What is open-ended question?
This is the year Microsoft was founded.
What is 1975?