Troubleshooting
Common Problems
Common Solutions
Environmental Concerns
Cleaning
100

This process is an organized and logical approach to problems.

What is Troubleshooting?

100

The time is incorrect, therefore this internal component is the cause.

What is CMOS Battery?

100

Your computer doesn't recognize the new RAM you added. You believe it's faulty.

What is Replace the RAM?

100

This environmental condition determines the difference between hot and cold.

What is Temperature?

100

This can cause ESD (Electrostatic Discharge) and overheating inside a PC.

What is Dust?

200

This should be done before you begin the troubleshooting process.

What is Backup Data?

200

This device won't fit into it's socket.

What is CPU?

200

The NIC in your computer has stopped working.

What is Replacing the NIC?

200

This environmental condition determines the difference between wet and dry.

What is Humidity?

200

This tool is used to remove dust.

What is Canned Air?

What is Compressed Air?

300

When communicating with a customer you should ask these.

What is Direct Questions?

300

If this device is making noise, then it's failing.

What is CPU Fan?

300

You upgrade the CPU to a dual core, you've noticed that the computer is slower.  It appears that BIOS does not recognize the CPU.

What is Update BIOS?

300

This part on a PC should not be obstructed.

What is Vent?

What is Air vent?

300

This potential hazard can be avoided if cables are kept tightened.

What is Loose?

What is Loose Cables?

400

When POST (Power On Self Test) begins this may occur if there is a problem.

What is Beeps?

What is Beep Codes?

400

The jumper for this device is setup incorrectly.

What is the Storage/HDD?

400

Pixels on a screen appear to be dead meaning power has been cut off.  This is the solution to the problem.

What is Contacting the Manufacturer?

(Any variants to the phrase are accepted)

Communicating, talking, maker, producer

400

Temperature for a PC should be kept between this range.

What is 45 to 90?

What is 45 to 90 degrees?

400

This potential hazard can be avoided if cables are kept neat and straight.

What is Tangled?

What is Tangled Cables?

500

This application examines other applications.

What is Task Manager?

500

The computer boots up, then turns off unexpectedly.  The cause is this device failing.

What is Power Supply?

500

Your display has power, but there's no image. You see that there's some damage to the video cable.

What is Replace the Video Cable?

500

Humidity for a PC should be kept between this range.

What is 10 to 80?

What is 10 to 80 percent?

500

Keep this unused computer part covered or pests will be living inside it.

What is Expansion Slot?

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