Key terms
What are listening skills?
Hearing what a person says and understanding what is being said.
List three common leadership styles.
Communication skills, problem-solving skills, dependability
What is top management?
Consists of a company’s board of directors, president, and other high ranking managers
True or False? Centralized organization is the authority that rest with top management
true
How should an effective goal be written?
Specific, timely, measurable, attainable
Define middle management
Consists of a company’s division managers and department heads
What are some examples of time management?
Being on the same routine everyday. ex. getting up, eating, and working at the same time everyday, getting the same hours of sleep every night.
What are three behaviors that can arise from team conflict?
Attitudes, behaviors, personalities
What is first-line management?
Coordinates and supervises the activities and duties of employees
Define Interpersonal skills.
Skills that help people communicate and work well with each other.
true or False? Group discussion to produce ideas or solve problems
True
What are the first five functions of management?
Assign jobs and task, supervise and guide activities, train employees, maintain quality of work
What are the 5 goals that make up SMART?
Specific, measurable, attainable, realistic, timely
What is a parliamentary procedure?
A process for holding meetings that they are orderly and democratic.
What are the typical duties of first-line managers?
Develop major goals and board policies, prepare strategic plans appoint lower-level managers