Organization
Role
Preventive & Maintenance
Sustain-ability
Emergency Systems
100

  1. Which is a responsibility of the engineering department?
    A. Pest control  B.Cleaning guestrooms
    C.  Checking in a guest D.Attending to guests’ baggage


A. Pest control

100

Which is the responsibility of the chief engineer?

A. Fixing the lock on a guestroom door

B.  Performing maintenance on the outdoor pool

C. Conducting emergency preparedness planning

D. Maintaining the landscape and curb appeal of the property

C. conducting emergency preparedness planning

100

The engineering department is performing weekly maintenance on the hotel’s swimming pool. This is an example of which type of maintenance?

Routine

100

The amount of greenhouse gases produced through the use of fossil fuels for electricity heating, cooling, and transportation is called 



Carbon Footprint

100

How often do emergency power systems need to be maintained and tested?

Weekly

200

Who oversees the entire engineering department and the operation and safety of the property?

Chief Engineer

200

The process of ensuring that hotel managers and employees follow the laws, regulations, standards, and ethical practices that apply to the hotel industry is called

  1. standard operating procedures.

  2. hospitality compliance.

  3. performance standard.

  4. reasonable care. 



  1. hospitality compliance.

200

A family of four staying at the La Siesta hotel has called the front desk because their toilet is clogged. This is an example of which type of maintenance?

Emergency

200

On what basis are hospitality properties warded LEED Certification?


  1. A committee from LEED evaluates the property’s recycling and waste management process. 

  2. The property submits an application for LEED certification based on low construction costs and site management. 

  3. Properties need to have a 5-star rating from AAA. 

  4. Properties are assigned a rating level based on the points awarded by meeting certain requirements.



4

200

Emergency power systems include

  1. emergency lights.

  2. flares to use in the hallways. 

  3. gas masks for every staff member.

  4. notifications to employees who are not on the premises. 

1

300

A woman calls the front desk agent because one of the lights in the bathroom needs to be replaced. Who will replace the burnt out lightbulb?

  1. Engineer

  2. Chief engineer

  3. Assistant engineer

  4. Specialized certified engineer

1. Engineer

300

The engineering department is a cost center in the hotel, meaning that it generates

  1. revenues.

  2. expenses.

  3. profits.

  4. sales.

2. expenses

300

A request for the repair of an item or a piece of equipment is called a

Work Order

300

To what does LEED Zero apply? 


  1. For complete interior fit-out projects

  2. For new construction and major renovations

  3. For any properties with net zero goals in carbon and/or resources

  4. For existing buildings undergo8ing improvement work or little to no construction

3

300

What is an example of an EVAC message? 

  1. “Welcome to our zoo exhibit. For the safety and security of our guests and animals, we ask that you refrain from touching the animals.”

  2. “May I have your attention? We have an emergency in the building. Please remain calm. Walk slowly and quietly to the nearest emergency exit and leave the building.”

  3. “Attention facility engineers. We have a code one in the computer room. Repeat. We have a code one in the computer room.”

  4. “Good evening, guests. The evening show in the Cabana Theater is about to begin. Once the curtain opens, entry into the theater will be prohibited.”



2

400

A blizzard blew through Boulder, Colorado. Who is responsible for snow removal on a Boulder hotel’s property?

  1. Security

  2. Chief engineer

  3. Groundskeeper

  4. Specialized certified engineer

4. groundskeeper

400

Typically, the engineering department takes care of the physical property of the hotel and the personal property, equipment, and tools that are required to maintain it. How is the engineering department coded in the budget?

  1. POM (Property Operations Management)

  2. R&M (Receipts & Machinery)

  3. PPE (Protection of Property and Equipment)

  4. OOP (Out of Pocket)

1. POM

400

A work order indicates the

  1. routine maintenance history of the needed repair.

  2. quality of the preventive maintenance done on the needed repair. 

  3. date and location of the needed repair and who ordered it.

  4. company from which the product was purchased and all warranty information. 

3. date & Location

400

Wayside Resort has been awarded a rating of 85 points by LEED. What type of rating is this?



Platinum

400

Which has its own power source separate from a building’s regular power source?

  1. Cooling and heating units

  2. Telephone system

  3. Equipment operations

  4. Emergency lighting system

4

500

A specialized certified engineer might be necessary for which service?




HVAC servicing

500

The chief engineer is chairing a committee made up of representatives from every department. They meet monthly to address safety concerns, review accidents or incidents, and recommend improvements. This is known as the

Safety Committee

500

Which type of maintenance is conducted to prevent future breakdowns of equipment and systems?



Preventative

500

Name 1 green practice that the engineering department can help implement

water conservation, energy conservation, LEED certification, energy conservation, recycling & waste management etc

500

Sprinklers, smoke and carbon monoxide detectors, and fire extinguishers are part of the

  1. HVAC safety protocol. 

  2. emergency power system.

  3. life safety systems.

  4. emergency lighting system.

3

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