The Member Experience
What type of Mind-set should you have when working in a Country Club
Member-First Mindset
Why is a Mojito a good summer cocktail
Mint, Citrus, and bubbles
The three steps of service are done prior to the members arrival
Preparation
Personal Prep
Table Prep
Knowledge Prep
Common flavor profile of a Summer Beer
Crisp, hoppy, citrus, fruity, Wheat
When at your tables
Always lead with a _______________
Beverage
_______________over Reaction
Anticipation
What are some hydrating ingredients to use in a Summer Cocktail
Citrus, Cucumber watermelon and mint
What should you have Knowledge of
5 things
Specials
Soup
86ed items
Beer on tap (beer for tasting)
Know who is sitting in your section and any relevant info about them
__________IPA is a good summer beer because it has the IPA flavor without being _________ _________
Session
Too Strong
Don't think of it as selling drinks think of it as
We are helping members enjoy their time more
__________________is everything
Personalization
Name 3 Good Summer Cocktails
Margaritas, Spritz (any), Mojito
Table Setting
utensil placement and direction
Forks Left,
Right Knives (Blade facing in)/Spoon
_______beer is a good summer beer because the ___________is super refreshing in hot weather
Sour
Acidity
Instead of saying "Can I get you something to Drink"
"Can I start you off with a glass of wine or one of our Winning cocktails"
These 2 things help make a seamless experience for the members
Communication and teamwork
Common Flavor profiles of a Summer Cocktail
Citrus/tart
Fruity
Herbal
Lightly sweet
Greeting
5 Things that should be done when you greet your table
Smile
Personalize the greeting
Present menus
food/ drink specials
make conversation
__________creates a crisp sensation in cocktails
Carbonation
Table Maintenance includes
refill water without asking
refill any N/A drink without asking
clear plates
Ask about alcohol drinks when they have 1/4 left
4 Basics of fine dining
Proper greeting within 30-60 seconds
Beverage service timing
Silent service techniques (no reaching, proper plate clearing)
Table awareness
4 Things that make aa Cocktail Good for Summer
Cooling effect
Fruity
herbal and refreshing
lightly sweet
When taking food orders you should always clarify what 3 things
Cooking temp
Sides/starters
any allergy
________stimulates Saliva which reduces ________
__________
Acidity
dry mouth
Course Service includes these three things
_________courses appropriately
Starters_______Entrees_________ Dessert
Never________or _______________excessively
Fire
Clear & Clear
Rush or Delay