CEI
Sales & X-Sell
Compliance
Tie Breaker
100
Be Ready Establish Rapport Ask how you can help
What is "Receiving" in the CEM Model
100
True or False- 75% of people wont buy unless asked
True
100
Chart A Questions before Chart B
What is Authentication
300
" Based on what we have discussed, I would Recommend the Grand Touring Solution"
What is making recommendation (Step 3 of the Advice Model)
300
30% of Weignting in All Stars Metric
What is X-Sells
300
This will ensure you achieve perfect compliance score
What is Follow procedures on E-Space
300
Most recent YTD CEI Score for the Center?
25.5
500
Would you say you were extremely happy with the service provided today?
What is Gauging for Satisfaction
500
Dont wait til the end of the call to try this
What is Attempt to X-Sell
500
2 out of 3 Key elements when subbing a vehicle on a policy that we are currently missing.
What is asking about additional Vehicles/Drivers in the Household? Convictions & Ownership
M
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