Promo's
Valid or Invalid
Valid or Invalid
Customer placed order for via tele sales, they call back 3 hours later to place another order via tele sales, do they qualify for BOGO?
What is...
No, because they would've had to placed the orders with the same agent on the same day, if they did not place both lines together.
What is used when you cant unlock a device via SM360 or Agent OS?
What is Pandora Unlock Tool!
What Co Pilot is used to help guide for a NDEL?
What is HOW6838!!
What steps do we take to unlock a device in SM 360?
What is...
Devices Tab
Click device you choose to unlock
At The bottom click "Device Unlock"
Select reasoning and click again "Unlock device"
If customer is calling in regarding his internet/tv/home phone bill, who do we get them too?
What is ....
Accounts - Billing
Billing
What is used when you need to search up another another agent/PID ?
What is UXID !!
If customer only has core services but wants to start mobile services who do we get them to?
What is ...
Mobile 2.0
Mobile Sales - New 2.0
If customer is calling because they want to remove one of their mobile lines, who do we get them to?
What is ...
Mobile 2.0
Mobile Retention 2.0
If customer is calling to activate his new lines on his mobile acc who do we get them to?
What is ...
Mobile 2.0
Mobile Activations 2.0
If customer is calling in to change the device attached to their current LOS who do we get them to?
What is ...
Trickyyyyyy
We keeppppp!! Its called a NDEL!!!