Sponsorship
Communication
Learning
Adoption
Resistance & Reinforcement
100
The most powerful motivational tool available
What is empowerment?
100
Transferring information from one person to another
What is Communications?
100
Tool that is used to identify impacted roles and users
What is an Audience Analysis?
100
Cue - Routine - Reward
What is the process to make a habit?
100
Identification of change’s specific impact on people, processes, tools, organizational structure, roles, and technology.
What is a change impact assessment?
200
Shining a light into the dark so people can see how to move forward
What is setting a vision?
200
Cascading information and Feedback from Executive Sponsor to Change Adapter
What is formal communications?
200
Project transition and On-boarding
What are the two main types of training?
200
Implementing a change so that it becomes part of the organizations culture
What is Adoption & Sustainability?
200
Lack of awareness of and involvement in the change.
What is the #1 reason for resistance?
300
Engaged, empathetic, accountable, & knowledgeable
hat are qualities of a good Sponsor?
300
Primary, Secondary, and Tactical
What are the 3 types of communication
300
Considered the most effective method of training
What is Instructor Led Training?
300
S.M.A.R.T Metric
What is a Specific, Measurable, Attainable, Realistic, Timebound Metric?
300
Anything (positive or negative) that tends to increase either the strength or frequency of a response.
What is reinforcement?
400
Governs all aspects of the project including: Budgets and appropriations, Project return on investment, Project timeliness and adoption.
What is a steering committee?
400
Language, Cultural, Psychology
What are non-physical barriers to communication?
400
Development, execution and transition to on-boarding make up this strategy
What is the learning strategy?
400
Rejection of a change or creation of a workaround
What is failure to adopt?
400
Having a good change management strategy and plan are the best way to mitigate this...
What is resistance?
500
Incompetence Uncertainty Scope creep, missed milestones Lack of interest Rudderless Ignorance
What are problems due to lack of sponsorship?
500
Defined Objectives, Drivers, Assumptions, and Approach
What are the parts of a communication strategy?
500
The most effective method of training when instructor led training is not possible.
What is eLearning?
500
Metric that reflects the change, can be measured daily/weekly and has an owner
What is a tangible adoption metric?
500
Active and Passive-aggressive
What are forms of resistance?
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