Change Mgmt Basics
The 3 R's…Readiness, Rollout, and Reinforcement
What is the Optum Advisory change mgmt model?
This concept ensures stakeholders are aligned and understand the change.
What is Stakeholder alignment?
Employees prefer to hear messages about the big picture and strategy from these individuals.
Who are senior leaders?
The effects that a change initiative will have on individuals, teams, and the organization as a whole.
What are change impacts?
Expressed openly or suppressed, this is not the sign that something is wrong. It is very normal during the change process.
What is resistance?
The structured approach to transitioning individuals, teams, and organizations from a current state to a desired future state.
What is change management?
The leader who authorizes, legitimizes, and owns the change.
Who is the project Sponsor?
Employees prefer to hear messages about how a change will impact them specifically from these individuals.
Who are managers?
Job roles, processes, systems, and organizational culture are examples of these.
What are some examples of change impacts?
It is recommended that you facilitate the change readiness assessment in this type of setting.
What is a focus group setting?
This common reaction to change is when people avoid following new processes or procedures.
What is resistance to change?
Anyone who is impacted by or has an influence on the outcomes of an organizational change.
Who is a stakeholder?
The number of times an employee has to hear a message before they internalize the message.
What is 5-7 times?
This often arises from concerns about the perceived negative impacts on individuals or groups.
What is resistance to change?
This plan includes task level details and a timeline for creating training content.
What is a training development plan?
WIIFM or WIFM
What is the acronym What's In It For Me?
This is the first step that must occur before you can conduct stakeholder interviews.
What is identify stakeholders?
This is the tool that is used to make sure employees and stakeholders hear the right messages at the right time.
What is a communication plan?
This is the phase of the change management model when the change impact analysis is conducted.
What is the readiness phase?
Doing this for small wins and milestones can help build momentum and demonstrate progress, reducing resistance and boosting morale.
What is celebrating success?
This person leads or facilitates change within an organization.
Who is a change agent (or change mgmt practitioner)?
This process involves identifying and assessing the interests, influence, and potential impact of various stakeholders on a change initiative.
What is stakeholder assessment?
Meetings, emails, newsletters, social media platforms, town halls, and roadshows are examples of this.
What are communication channels?
This is the phase of the change management model when change impact mitigations are implemented.
What is the rollout phase?
This refers to the organization's capacity and willingness to successfully implement change.
What is change readiness?