Netflix
Netflix started out as...
a. A streaming service
b. An online DVD rental site that delivered movies by mail
c. A video rental store
b. An online DVD rental site that delivered movies by mail
An organization should operate with a(n) ______ perspective.
a. Global
b. Closed system
c. Open system
c. Open system
Netflix strives to provide a streaming service where members can play, pause and resume watching, all without commercials or commitments. This is an example of which element of organizational learning?
a. Mental model
b. Systems thinking
c. Personal mastery
c. Personal mastery
Netflix created the term..
a. Video on Demand
b. Binge Watching
c. DVR
b. Binge Watching
Netflix introducing original content due to consumers asking for more exclusive content on their streaming accounts is an example of...
a. Negative feedback
b. Strategic goals
c. Positive feedback
c. Positive feedback
As an organization Netflix can be considered in a ______ as they align organizational needs with human needs.
a. Financial frame
b. Family frame
c. Societal frame
b. Family frame
Mine for user data...
a. Suggests genres and content that would appeal to watchers.
b. Allows Netflix users to stream movies & shows on any device
a. Suggests genres and content that would appeal to watchers
The order of actions for using an open system is...
a. Transform or convert inputs → Take inputs from environments → Output the finished product or service back to the environment
b. Take inputs from environments → Transform or convert inputs → Output the finished product or service back to the environment
b. Take inputs from environments → Transform or convert inputs → Output the finished product or service back to the environment
Netflix emphasizes building relationships and developing a dream team & leadership values empowerment and employees achieving self-actualization in their roles. This is an example of which element of organizational learning?
a. Mental model
b. Team learning
c. Systems thinking
a. Mental model
Restraining forces for Netflix include...
a. Fear of failure
b. Competition
c. Technology
a. Fear of failure
Netflix's vision is to...
a. Become the best North American entertainment distribution service
b. Become a platform for content creators
c. Become the best global entertainment distribution service
c. Become the best global entertainment distribution service
It is essential for organizations to consider how change will impact every subsection of the company by examining and questioning problems with the process of ______.
a. Single loop learning
b. Action research
c. Double loop learning
c. Double loop learning
______ is crucial to Netflix because the quality of their content and consumer preferences determine which projects succeed and which ones fail.
a. Systems thinking
b. Team learning
c. Shared vision
b. Team learning
Driving forces for Netflix include...
a. High risk
b. Lack of skills
c. Competition
c. Competition
Netflix was successful with organizational change because...
*Hint: There are 3 possible answers
- They used stakeholder feedback
- Changed based on the goals and strategic purpose of the company
- Was ready and waiting for organizational change
The three steps of change are...
Unfreezing, Moving, Refreezing
Producing a T.V series or movie requires a lot of coordination between multiple departments, so ______ is very important.
a. Team learning
b. Personal mastery
c. Systems thinking
c. Systems thinking
The five steps of a generic change project are:
a. Diagnose what needs to change, Recognize the need for change, Plan and Prepare for change, Implement the change & Sustain the change
b. Recognize the need for change, Diagnose what needs to change, Plan and Prepare for change, Implement the change & Sustain the change
b. Recognize the need for change, Diagnose what needs to change, Plan and Prepare for change, Implement the change & Sustain the change