Awareness
Awareness is understanding the need for change
What is Awareness?
A personal decision to engage.
What is Desire?
____________ is necessary for those impacted by the change to know how to change and how to perform effective when the change is implemented.
What is Knowledge?
The capacity to implement the change and perform in the new environment.
What is Ability?
To sustain the change over time.
What is the primary goal of the Reinforcement?
A description of what will be missed if we don't make the change.
What is the "Risk of not changing"?
A method to help ensure the change is communicated in a manner that matters for the individual.
What is WIIFM (What's in it for me)?
Identify the knowledge and skills required for the change.
What is the first step in developing a Learning plan?
SMEs, Leadership, Supervisor, Training team.
Who are the key influencers in building Ability?
Recognition, Rewards, Celebrating successes, Feedback
What are some reinforcement tactics
Email, Town Hall Meetings, Newsletters, Intranet, Videos.
What are the various awareness/communication channels or tactics?
Senior Leadership/Executive, etc.
Who should share and beat the drum around the vision for change?
A process to identify the difference between the current level of knowledge and the desired level of knowledge.
What is a knowledge gap analysis?
Inadequate time available to develop skills and exhibiting habits contrary to the desired behavior.
What are the potential challenges to building Ability?
Positive or negative consequences, Accountability
What are the factors contributing to Reinforcement?
What, Why, Who, When and Where.
What are the five W's to build awareness?
Active Listening, Empathy, Addressing Concerns.
What are Desire tactics?
As a user I can explain how to complete the new process.
What is an example of knowledge?
Knowledge is acquisition of the necessary information Ability is the capacity to implement the change and perform in the new environment.
What is the difference between Knowledge and Ability?
Monthly Updates, Team Meeting Topic, Office Hours
What are the various vehicles of Reinforcement?
Surveys, Feedback Forms, Focus Groups.
What are the ways to measure effectiveness of the awareness?
My direct supervisor.
Who should communicate the change in my role, team's SOP, etc.?
What are the ways to build Knowledge?
What are ways to increase ability?
Rewards not meaningful and Absence of reinforcement.
What are the potential barriers for Reinforcement?