Approvals
Change Types
Requests
Process
Relationships
100
A group of people that support the assessment, prioritization, authorization and scheduling of changes. It is usually made up of representatives from all areas within the IT service provider; the business and third parties such as suppliers.
What is the Change Advisory Board?
100
A repeatable way of dealing with a particular category of change it defines specific agreed to steps that will be followed for a change of this category. These may be very complex with many steps or very simple.
What is a Template or a Change Model?
100
The individual or organizational group that is either requesting or requiring the change.
What is the Change Requester?
100
This individual builds and implements the change and is responsible for ensuring that all requirements for the change exist in the target environment and is the technical expert for the change.
What is Change Coordinator (no tasks)
100
The enterprise, department or individual who finances (i.e. pays for) the product or a service that is provided and supported by Oshkosh Global IT.
What is the Business Customer?
200
In the context of Change Management, each change record requires this from a resource that provides an official consent for the change. Typically, this associated with the entity that will be directly impacted by the change.
What is Change Approval?
200
This must must be executed as soon as possible. Its primary objective is restoration of service and should be aligned to a response to an Incident in which a “work-around” is not sufficient and is permitted only under specific conditions.
What is Emergency Change?
200
A formal proposal for a change to be made. It includes details of the proposed change.
What is a Change Request or Request for Change (RFC).
200
A report listing all authorized changes and their planned implementation dates, as well as the estimated dates of longer-term changes. It is sometimes referred to as a "Forward Schedule of Change".
What is the Change Calendar?
200
The individual who uses the IT service on a day-to-day basis. These individuals are distinct from customers, as some customers do not use the IT service directly.
What is a User?
300
Indicates that a review of the change has occurred and that all requirements (complete information, test and back out plans etc.) of the change have been provided. All changes must have this.
What is Change Authorization?
300
A change that involves a high risk (Level 1 or 2), impacts a production system, requires multiple resources to deploy, and may be difficult to execute a backup/recovery process in the event of an issue.
What is a Major Change?
300
Identification and information about the user for which the change request is created.
What is the Requested For?
300
This role is responsible for working with the Change Coordinator to ensure that all required resources, such as test environments, data, personnel, licenses, tools, test scripts and so on are available to perform any requisite testing of the Change.
What is the Task Implementer (when a Change Record has Tasks) aka "Tester"
300
Any component or other service asset that needs to be managed in order to deliver an IT service. Information about each configuration item is recorded in a configuration record within the configuration management system and is maintained throughout its life-cycle by service asset and configuration management. Configuration items are under the control of change management. They typically include IT services, hardware, software, buildings, people and formal documentation such as process documentation and service level agreements.
What is a Configuration Item (CI)?
400
A subgroup it makes decisions about emergency changes. Membership may be decided at the time a meeting is called, and depends on the nature of event.
What is the Emergency Change Advisory Board (ECAB)?
400
A change that is low risk and has the potential for little impact if the change fails.
What is a Minor Change?
400
It contains the details of a change and documents the life-cycle of a single change. It is created for every request for change that is received, even those that are subsequently rejected.
What is the Change Record?
400
A regular, agreed-to time when changes or releases may be implemented with minimal impact on services. Change windows are usually documented in the Service Level Agreement (SLA).
What is the Change Window?
400
A database used to store configuration records throughout their life-cycle. The configuration management system maintains one or more configuration management databases, and each database stores attributes of configuration items, and relationships with other configuration items.
What is the Configuration Management Database (CMDB)?
500
A role within the Change Management process who has delegated authority to perform specific Change related tasks. Responsibilities may include authorizing Change Records after analyzing the risk, financial implications and scope of the change as well as chairing the Change Advisory Board (CAB) and the Emergency Change Advisory Board (CAB). The specific responsibilities and authority granted to the role will be designated by senior leadership.
What is the Change Manager?
500
A pre-authorized change that is low risk, relatively common and follows a procedure or work instruction.
What is a Standard Change?
500
This document includes a high level description of a potential service introduction or significant change, along with a corresponding business case and an expected implementation schedule.
What is a Change Proposal?
500
A formal report assessing the change. It must be performed prior to authorization into the Build stage and are typically reserved for specific changes like the introduction of a new service or a substantial change to an existing service.
What is a Change Evaluation
500
A set of tools, data and information that is used to support service asset and configuration management. It is part of an overall service knowledge management system and includes tools for collecting, storing, managing, updating, analyzing and presenting data about all configuration items and their relationships. It may also include information about incidents, problems, known errors, changes and releases.
What is the Configuration Management System (CMS)?
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