ADKAR®
Change Network
2015 CS Strategic Plan
Current Projects
Feeling Lucky
100
This ADKAR® phase answers the question: "What's in it for me?"
What is Desire?
100
The two roles that make up the Change Network membership.
What are Change Agents and Change Champions?
100
The vision that helps employees stay safe and well.
What is Zero Today?
100
This new department combines most of the field work in Customer Service.
What is the Field Service Organization (FSO)?
100
According to TV Guide, it is the current #1 rated TV show.
What is Empire?
200
Leading company of change management tools and creator of the ADKAR® Model.
What is Prosci®?
200
A key activity of a change network member.
What is communication?
200
It is the people side of the change.
What is change management?
200
It is the new name for the “Back Office” organization.
What is the Analysis and Resolution Team (ART)?
200
The number of stripes on an American flag.
What is the number 13?
300
It is a step-by-step written evaluation of a change where each stage is ranked.
What is an ADKAR® assessment worksheet?
300
Occurs on the second Thursday of each month.
What is the monthly change network phone call?
300
This website works seamlessly on desktops, smart phones and tablets.
What is FPL.com?
300
Web-based application that supports elevated customer complaint resolution.
What is iResolve?
300
The two teams that play in “El Clasico.”
Who are Real Madrid and Barcelona?
400
The cover of this book includes the quote: “The best Change Management guide a business can provide to its employees.”
What is the “Employee’s Survival Guide to Change?”
400
Members that serve as advocates and provide two-way communication to their peers.
Who are Change Agents?
400
The goal of the 2015 Customer Service Strategic Plan.
What is “Making sure we provide a GREAT Customer Experience?”
400
The city where UIQ data is safely stored in case of a disaster.
What is Lake City?
400
She won the Oscar for Best Actress in 2015 for her role in “Still Alice.”
Who is Julianne Moore?
500
The first time a three or lower appears when completing an ADKAR® Change Assessment Worksheet.
What is a barrier point?
500
The year the Change Network was established.
What is 2010?
500
This vision involves benchmarking and implementation of cross-industry best practices.
What is “to be the best electric utility in the US?”
500
It is the long name for MAUI.
What is the Meter Analytics User Interface?
500
She used to answer to “Blossom” and now she is “Amy Farrah Fowler.”
Who is Mayim Bialik?
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