Changing Leadership
Chapter 2 challenges leaders to reconsider this traditional approach in which managers give orders and employees simply follow them.
What is command-and-control leadership?
Giving employees the authority and confidence to make appropriate decisions is known as this.
What is empowerment?
This quality must exist between leaders and employees before leaders can comfortably give employees greater autonomy.
What is trust?
This describes why an organization exists and the fundamental purpose behind its work.
What is the mission?
This leadership practice allows employees to learn multiple roles and better understand how different parts of an organization work together.
What is cross-training?
Instead of assuming one leadership style works for everyone, leaders should adjust their approach based on these.
What are the needs, abilities, and circumstances of the people they lead?
Empowered employees are encouraged to solve problems rather than always waiting for this person to tell them what to do.
Who is the manager or supervisor?
When leaders give employees responsibility but continue to hold them responsible for their decisions, they are balancing empowerment with this.
What is accountability?
This describes what an organization hopes to become or accomplish in the future.
Answer: What is the vision
Cross-training can make an organization more flexible because employees develop these.
What are additional skills and capabilities?
Effective leaders recognize that employees may respond differently to different leadership approaches, making this ability particularly important.
What is adaptability?
Empowerment works best when employees understand the organization's purpose and have the knowledge and skills necessary to do this.
What is make appropriate decisions?
Leaders who refuse to relinquish control may prevent employees from developing this important leadership capability.
What is independent decision-making?
: These principles help guide how employees and leaders make decisions and behave within an organization.
What are values?
Rather than viewing employees simply as people who perform assigned tasks, effective leaders should help them develop this.
What is leadership capability?
A leader who constantly tells employees exactly what to do may unintentionally limit this important quality.
What is employee initiative?
Giving employees more freedom does not mean eliminating this; employees must still be responsible for their decisions and actions
What is accountability?
A leader who delegates responsibility but immediately takes control whenever a problem occurs may unintentionally undermine this.
What is employee trust and confidence?
Chapter 2 emphasizes that employees should understand how their individual work contributes to the organization's larger purpose, rather than seeing their job as simply completing this.
What are assigned tasks?
Leaders who encourage employees to solve problems, take initiative, and make decisions are developing employees who can become this.
What are leaders at every level?
The chapter's approach to leadership requires managers to move away from controlling every decision and instead create an environment where employees can exercise this.
What is autonomy and independent judgment?
The leadership transformation described in Chapter 2 involves replacing the question “How do I make employees do what I want?” with this broader leadership goal.
What is “How do I enable and empower employees to make good decisions and fulfill the organization's mission?”
The difficult leadership transition discussed in Chapter 2 requires leaders to give up some control while maintaining responsibility for organizational outcomes.
What is trusting employees to make decisions while establishing clear expectations and accountability?
When leaders consistently use the organization's mission, vision, and values to guide decisions, they help employees understand this connection.
What is the connection between their everyday work and the organization's larger purpose?
The ultimate goal of changing how leaders lead is not merely to make managers' jobs easier; it is to create employees who are engaged, empowered, and capable of doing this.
What is taking ownership of their work and contributing to the organization's mission and patient experience?