Sage Intacct Payroll
What is the label that Sage uses when selling to clients in our partnership?
Sage Intacct Payroll Powered by ADP (SIPR)
Who should I go to for help with a technical issue with a client's setup?
An SSS
Do our clients utilize Direct Debit of Fees?
No
Our clients are billed by Sage directly, not ADP
Who is the Client Success Executive (loyalty) for the Sage program?
Reed Weiss
What is the name of the Sage platform that our clients utilize?
Sage Intacct
Who should I reach out to if I have a concern about a VAR partner?
Executive Relationship Manager (Shaniqua)
True or False:
We should direct our clients to reach out to Sage if they have questions regarding billing.
True!
What should you do if a client needs to have a Pay Frequency change?
Submit a ticket to the Loyalty Queue for the Program team to address
What is the name for a group/business that helps our clients as an intermediary between Sage and themselves?
Value Added Resellers (VAR)
What should I do if I need a new module/control sold?
Submit a ticket to the Sage loyalty queue
Which internal group at ADP is needed to be brought in for GL/Integration changes after Go-Live?
Professional Services
This is a separately billed fee from Sage, as it represents billable work for existing features.
What is a Dimension?
A Data Field
A dimension might represent location, department, job, etc.
Which group in ADP implements all SIPR clients?
1M Implementation
Who should I reach out to with issues with another department at ADP?
Your Direct Manager
Who do our clients receive their invoices from for our services?
Sage
They receive a consolidated bill from Sage directly for all services
Is the Sage integration a 180 or a 360 degree integration?
360 Degrees
Our integration can feed data both ways between Sage Intacct and WFN