1
Nonverbal communication is the communication expressed by body language, facial expression, gestures and __________.
talking
listening
singing
eye contact
eye contact
_______ involves taking pride in your work and committing yourself to consistently doing an excellent job.
Time management
Work ethic
Communication
Personal grooming
Work ethic
_______ percent of all communication is unconscious.
93
85
50
35
93
Regardless of whether the salon, spa or barbershop has a policy, ________ should not be worn at work.
cologne or perfume
watches
nail polish
socks
cologne or perfume
A display of your talents and work for potential customers and employers to evaluate your professional skills is a _________.
diploma
letter of reference
resume
portfolio
portfolio
_________ are good sources for what is new and exciting in the industry.
Textbooks
Portfolios
Magazines
Image enhancers
Magazines
It is most important to consider one's ______ and ______ when choosing what to wear to work.
reputation; skin tone
brand; age
body type; shape
authority; income
body type; shape
Social media etiquette suggests that you avoid the use of _______.
safety standards
listening skills
foul language
common sense
foul language
Soft skills are also called ________.
professional image enhancers
communication skills
key qualities
nonverbal communication signs
communication skills
One of the most important guidelines for social media marketing is: "Be __________________!"
argumentative
political
visual
formal
visual
The impression that you project through both your outward appearance and your conduct in the workplace is known as ________________.
soft skills
work ethic
personal hygiene
professional image
professional image
To establish a professional image on social media, it is acceptable to _______.
post nude photos
use profanity
participate in arguments
post helpful content
post helpful content
Your social media presence requires _______ attention.
hourly
daily
weekly
monthly
daily
If you are running late, you should ________ immediately.
communicate with those it will affect
look for a new position
focus above all on getting to work
update Facebook
communicate with those it will affect
The daily maintenance of cleanliness and healthfulness through certain daily practices is known as _________.
public sanitation
health awareness
public hygiene
personal hygiene
personal hygiene
Four components of a strong work ethic are __________, integrity, good technical and communication skills, and enthusiasm and passion.
compensation
motivation
recognition
grooming
motivation
The most important point to keep in mind about makeup is that it should ______ your best features.
minimize
distract from
maintain
accentuate
accentuate
_______ are specific methods for conducting and representing yourself that will help you deliver your best professional image every day.
Image enhancers
Ergonomics
Portfolios
Fan pages
Image enhancers
How a person dresses and takes care of their hair, skin and nails best reflects one's __________.
individual style
personal grooming habits
professional image
personal hygiene
personal grooming habits
Your portfolio should include ________ photos of services that you have performed.
different-sized
no more than 10
before-and-after
only the most recent
before-and-after
Diplomas, awards and achievements, your resume and _________ should all be part of your portfolio.
a statement about your child care arrangements
training certificates
copies of your tax returns
a copy of your credit report
training certificates
Which of these nonverbal actions sends a negative message?
making eye contact
smiling
crossing your arms
standing up straight
crossing your arms
Salons, spas and barbershops establish dress code guidelines to create a culture, help protect professionals' clothing when working with chemicals, and ensure that their professionals _______.
all look alike
promote the latest trends
are dressed for success
do not compete with each other
are dressed for success
______ are typically set one year in advance, giving plenty of time to schedule them in.
Trends
Nail appointments
Professional image consultants
Industry conferences
Industry conferences
Asha, a beauty professional, smokes while on her work breaks. What would be considered a good practice for her before attending to a client?
Brush her teeth, use mouthwash and wash her hands.
Spray the area with disinfectant and change her shirt.
Have mints or gum at her workstation to freshen her breath.
Try her best not to call attention to the fact that she smokes.
Brush her teeth, use mouthwash and wash her hands.