SERVICES AND MANAGEMENT FUNCTIONS
Service that involves restaurants and all food outlets that cater to the needs of the visitors.
food and beverage operations and services
What organization defined tourism in 1993?
United Nations World Tourism Organization (UNWTO)
What government agency classifies hotels in the Philippines?
Department of Tourism
What technology improves hotel operations through online booking and digital payments?
Technological Integration
How many essential business functions in lodging business and what are they?
3 - Marketing, Operations, and Finance
Service where the guest stays for them to take a momentary rest from all the movements and other activities encompassing tourism
Accomodation Service
What are the two main activities in tourism?
Traveling and staying
How many stars can hotels be rated under the DOT classification system?
5
What concept makes hotel stays memorable through underwater rooms and glamping?
Unique Experiences
It is called the "bloodline of the company" and helps to spread information about the hotel.
Marketing
Choosing the right people with the right qualifications for the right positions.
Organizing
What are the three major areas of importance of accommodation?
Economic, societal, and environmental importance
What is the description of a 3-star hotel?
Good quality and spacious areas
What issue challenges hotels due to competition from Airbnb?
Alternative lodging
It is the business' dream and helps the business to see the future outcome. It is where VMGO is anchored.
Vision
This function is created differently, and their approaches toward leading a team differ from one another
Leading
What are the four management functions in lodging operations?
Planning, organizing, leading, and controlling
What is the points range for a 5-star hotel?
851–1000
What should hotels prioritize in post-pandemic recovery?
Health, safety, and guest satisfaction
What are the 3 things needed in Step 1: Make a Plan? Name at least 3.
Research the industry, Target market, Hotel location, Description facilities & services, Pricing, Financial requirements
Most difficult function of management as managers have to create plans that will lead them in achieving the company's vision.
Planning
What are the seven criteria for classifying accommodation establishments?
Location, function and services, market segment, property features, size, hotel rating, and type of ownership
What trend focuses on eco-friendly measures like recycling and water conservation?
Sustainable Practices
What ensures quality standards across all hotel establishments?
DOT Classification System
What are the 8 characteristics of top-ranking family hotels that make a hotel successful?
Location, Activities and holiday programs, Playspaces, Feeling of "Home away from home", Complimentary services, Includes kids menu, Cleanliness, and Helpful Staff