Pull the pin.
Aim at the base of the fire, not at the flames.
Squeeze the lever.
Sweep the nozzle from side to side.
What is PASS
100
when upgraded, almost always improves computer performance.
What is RAM
100
an organized and logical approach to problems with computers and other components
What is trouble shooting
100
One of its main tasks is to act as an interface between the user and the hardware connected to the computer.
What is an operating system
200
Writes data across multiple drives.
What is Striping
200
can occur when there is a buildup of an electric charge
What is Electrostatic Discharge
200
You must apply ______________ between the new CPU and the heat sink and fan assembly.
What is thermal compound
200
Ask direct questions to gather information.
Do not use industry jargon.
Do not talk down to the customer.
Do not insult the customer.
Do not accuse the customer of causing the problem.
What is Conversation Etiquettes
200
Two or more users have individual accounts that allow them to work with programs and peripheral devices at the same time
What is multi users
300
Stores duplicate data on a second drive.
What is Mirroring
300
the intrusion of outside electromagnetic signals in a transmission media, such as copper cabling.
What is Electromagnetic Interference
300
Stores the bios settings
What is CMOS
300
"What problems are you experiencing with your computer?"
What is open ended questions
300
The computer is capable of operating multiple applications at the same time.
What is multi-tasking
400
High Performance. high data protection because everything is duplicated
What is raid level 1
400
Dramatic increase in voltage above the normal flow of electrical current
What is Power surges
400
Provides a mouse provided software interface instead of traditional bios screen.
What is UEFI
400
"Has anyone else used your computer recently?"
What is closed ended questions?
400
The operating system can support two or more CPUs.
What is multi-processing
500
This port has 3 rows and 15 pins.
What is VGA port
500
Reduced voltage level of AC power that lasts for a period of time.
What is brownouts
500
A hardware to check on main components of the computer
What is POST
500
There is dust in the computer and you should remove it to fix overheating issues.
What is system cleaning?
500
A program can be broken into smaller parts that are loaded as needed by the operating system.