Services
Operations Control
Production
Productivity with Technology
Conversion Process
100
An economy that devotes more effort to the production of services than to the production of goods.
What is a service economy.
100
All the activities involved in obtaining required materials, supplies, components, and parts from other firms.
What is purchasing.
100
A manufacturing process that lowers the cost required to produce a large number of identical or similar products over a long period of time.
What is mass production.
100
A concept built on the idea of eliminating waste from all of the activities required to produce a product or service.
What is lean manufacturing.
100
This is created by people converting raw materials, finances, and information into finished products.
What is form utility.
200
Compared with manufacturers, these firms often listen more carefully to customers and respond more quickly to the market’s changing needs.
What are service firms.
200
The process of managing inventories in such a way as to minimize inventory costs, including both holding costs and potential stock-out costs.
What is inventory control.
200
All the activities required to produce goods and services.
What is operations management.
200
The total or near-total use of machines to do work.
What is automation.
200
The resource or resources that make up the major or most important input is what part of a conversion process.
What is the focus.
300
Using human resources - the most important resource used in the production of services creates this.
What is labor intensive.
300
A system designed to ensure that materials or supplies arrive at a facility when they are needed so that storage and holding costs are minimized.
What is just-in-time inventory.
300
A situation where U.S. manufacturers bring manufacturing jobs back to the United States.
What is reshoring.
300
A manufacturing process in which a firm produces the same product(s) over a long period of time.
What is continuous process.
300
The ability of a good or service to satisfy a human need.
What is utility.
400
Dtermining who the customer is and what needs the customer has is what part of planning for service?
What is the first step.
400
When materials and resources are moved from warehouse to workstations or along an assembly line, with attention to time and place.
What is scheduling.
400
For every new manufacturing job created, how many new jobs are created?
What is three.
400
An effective method of production in tedious, repetitive assembly-line jobs, as well as in handling hazardous materials.
What is robotics.
400
The degree to which the resources are physically changed in the conversion process.
What is magnitude of change.
500
This makes it more difficult to evaluate customer satisfaction.
What is intangibility.
500
Benchmarking, continuous improvement, and statistical process control (SPC) are techniques used in this.
What is quality control.
500
It costs this much more to manufacture goods in the U.S. than it does anywhere else in the world.
What is 20 percent.
500
Rearranging equipment on an assembly line by reprogramming electronic machines.
What is flexible manufacturing.
500
Smaller firms typically use this many production processes.
What is one.
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