Cultural Faux Pas
This Microsoft founder was criticized in South Korea for shaking the President's hand with his other hand in his pocket.
Who is Bill Gates?
For this book, culture is defined as the values, beliefs, attitudes, and these of a group of people.
What are behaviors?
In this popular metaphor, 90 percent of culture sits below the water line.
What is the iceberg?
This global event showed how interconnected economies are and how differently nations respond to a crisis.
What is the Covid-19 pandemic?
Anthropology, sociology, psychology, and communication are described as these four supports of management.
What are the four legs (of a chair)?
In Korean culture, a one-handed handshake is seen as this, something you'd do with a good friend or younger person.
What is too casual?
"Culture" comes from this Latin word meaning to grow or cultivate.
What is cultura?
In the iceberg model, nonverbal gestures, dress, and food are at this part of the iceberg.
What is the tip (what we see)?
In 2006 Starbucks started this club so 300 senior officials could study Mandarin and Chinese culture.
What is the China Club?
Edward T. Hall's 1959 book that launched the field of intercultural communication.
What is The Silent Language?
St. Ambrose's advice to St. Augustine about fasting became this familiar adage.
What is "When in Rome, do as the Romans do"?
Geert Hofstede's analogy describes culture as collective "software of" this.
What is the mind?
In the theatrical metaphor, customs, food, dress, and greetings are this "stage" of culture.
What is front-stage?
Bart Somers, mayor of this Belgian city, says "there are no immigrants" there, only citizens.
What is Mechelen?
Communication between people from different cultures, with the individual as the unit of analysis.
What is intercultural communication?
In this country, the subordinate is expected to bow lower than the boss.
What is Japan?
This anthropologist said culture is governed by hidden rules reflected in language and behavior, the "silent language."
Who is Edward T. Hall?
Back-stage culture is described as the "why" behind this.
What is the "what"?
More people speak this language natively than any other in the world.
What is Mandarin Chinese?
The comparison of communication differences across cultures rather than the interaction itself.
What is cross-cultural communication?
In China, you give and receive these with both hands while commenting on the other person's credentials.
What are business cards?
Because no one belongs to exactly the same groups as anyone else, Marshall Singer argued each person is this.
What is culturally unique?
In this C. S. Lewis story, Lucy can't explain to Mr. Tumnus why people shake hands.
What is The Lion, the Witch and the Wardrobe?
Two-thirds of residents of this small country speak at least four languages.
What is Luxembourg?
This retailer lost about $1 billion exiting Germany in 2006 after greeters, bagging, and union missteps.
What is Wal-Mart?