Who Managers Are & Where They Work
In today's workplace, many employees perform work that in the past was considered ____________.
managerial activities
_______ of U.S. adults have left their jobs to get away from a bad manager.
Half
Getting the most output from the least amount of input is known as ___________.
efficiency
Disruptive innovation involves new _________, processes, or services that radically change the rules of the game.
products
When you begin your career, you will either manage or ________.
be managed
Tom is responsible for project managers who supervise others who perform manual work. He reports to a vice president on another continent. Tom is a ____________ manager.
middle
A/An _________ is a deliberate arrangement of people to accomplish some specific purpose.
organization
Doing the right things and attaining organizational goals is known as ____________.
effectiveness
_____________ is an electronic communications tool which allows users create online communities to share ideas and information.
Social media
Receiving recognition is one ______ of being a manager.
reward
Because this is her first job, Melanie was unclear about what manager's actually do. Fortunately, her training materials explained that a manager's job focuses on helping others accomplish ___________.
their work goals.
The number one variable in productivity and _______ isn't the pay, benefits, or work environment, it's the relationship between employees and managers.
loyalty
Henri Fayol proposed that managers perform five functions but today, they have been condensed to only four: Planning, organizing, _______, and controlling.
leading
Without ____________, most organizations would cease to exist.
customers
Having to deal with a variety of personalities represents one of the ________ of management.
challenges
Kelly, a production supervisor, is responsible for ten employees who assemble components into a finished product. Kelly is a __________ manager.
First-line
The cost of managers who are ________ is over $300 Billion each year.
not engaged
All three of Robert L. Katz's proposed management skills, _______, human, and technical, are all equally important to middle managers.
conceptual
Pharmaceutical firms raising drug prices by 500% or someone turning in fake receipts for expenses is an example of _______ business practices.
unethical
Managers typically receive attractive ____________ in the form of salaries, bonuses and stock options.
compensation
The organizational chart shows titles such as front-line manager, plant manager, and vice president of operations. It is very likely this has a traditional __________ structure.
pyramid
Organizations have three common characteristics, which are a distinct purpose, people, and a deliberate ________.
structure
___________ developed a categorization scheme for defining what managers do, consisting of ten different but highly interrelated roles.
Henry Mintzberg
The automobile destroying the horse-drawn buggy industry is an example of ______________.
disruptive innovation
The __________ of management means that management is needed in all types and sizes of organizations, at all organizational levels, in all organizational areas, and in organizations no matter where its located.
universality